Job Description

Showroom Experience Consultant

Pella Windows & Doors | Scottsdale, AZ Full-Time | Onsite | Monday-Friday, 10:00 AM-6:00 PM

About the Role

Pella Windows & Doors is seeking a customer-focused, energetic Showroom Experience Consultant to join our Scottsdale showroom team. As the first point of contact for homeowners, builders, architects, and designers, you will play a critical role in creating an exceptional customer experience while showcasing industry-leading window and door solutions.

This is an ideal opportunity for someone who enjoys interacting with people, has an eye for design, and wants to build a career with a premium brand in the home improvement and construction industry.

What You'll Do

• Greet and engage showroom visitors, creating a welcoming and professional environment.
• Help customers identify solutions that best fit their project needs, style preferences, and budget.
• Present Pella products using displays, samples, digital tools, and marketing materials.
• Answer incoming calls and online inquiries, qualify opportunities, and schedule appointments for the sales team.
• Maintain accurate customer and lead information in CRM systems.
• Capture and track showroom traffic, leads, and customer appointments.
• Provide product information and support to homeowners, builders, contractors, architects, and designers.
• Assist with local events, open houses, home shows, and community outreach activities.
• Maintain a thorough understanding of Pella products, services, and industry trends.
• Partner with internal teams to address customer questions and ensure a seamless customer experience.
• Ensure showroom displays, samples, and materials are maintained and presented at the highest standard.
• Support inventory management of literature, product samples, and office supplies.
• Maintain showroom cleanliness, organization, and overall presentation.

What We're Looking For

• High school diploma or GED required.
• 1+ years of experience in customer service, retail, hospitality, showroom, or sales environments.
• Excellent communication and interpersonal skills.
• Strong organization, problem-solving, and time management abilities.
• Comfortable learning new technology and CRM systems.
• Professional, positive, and customer-focused approach.
• Ability to work independently and as part of a team.

Preferred Qualifications

• Experience in home improvement, building materials, construction, interior design, furniture, remodeling, or related industries.
• Knowledge of windows, doors, residential construction, or design products.
• Experience working with CRM software and lead management systems.
• Associate degree or technical education.

Why Join Pella?

• Represent a premium, industry-leading brand.
• Work in a modern Scottsdale showroom environment.
• Interact with homeowners, builders, architects, and designers.
• Competitive compensation and benefits package.
• Opportunities for career growth and professional development.
• Supportive, team-oriented culture.

Location: Scottsdale, AZ

Schedule: Monday-Friday, 10:00 AM-6:00 PM

Work Arrangement: Full-Time, Onsite

Pella Windows & Doors is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all employees.

About Pella Corporation

As the #1 most-preferred national window and door brand by homeowners across the country, Pella Corporation leads the industry in innovation and design. Founded in 1925, today the Pella Family of Brands encompasses a robust product offering sold and installed through various channels. We are a growing, privately owned company with 20 manufacturing locations and over 10,000 team members in the U.S. and Canada. Pella is consistently recognized as a great place to work by Newsweek, Forbes and Glassdoor, having most recently been named to America’s Greatest Workplaces for Diversity by Newsweek in 2024, as well as Forbes' 2024 Best Employers for Women and Best-In-State Employer in Iowa. We have also received numerous accolades for innovation and design, including Fast Company’s Best Workplaces for Innovators in 2024 and Most Innovative Manufacturers for 2022 and 2023.

At Pella, our team cares deeply, learns continuously and achieves results that go beyond. We encourage creative thinking that seeks out and includes diverse perspectives. And we empower you to do the work you’re most proud of — that’s why we offer individualized talent development plans, cross-functional experiences and opportunities for career advancement through personal and professional development.

With talent just like you, we are imagining, building and fighting for a brighter future for generations to come. Ready to find a career that sparks your passion?