Job Description

Plimpton & Hills Showroom provides homeowners, contractors, designers, and builders with a premier shopping experience for kitchen and bath products, fixtures, and accessories from leading manufacturers. Through expert product knowledge, personalized service, and a curated selection of quality products, our team helps customers bring their projects to life.

As part of Plimpton & Hills Corporation, our showroom professionals play a vital role in supporting both retail and trade customers by delivering exceptional service, building strong customer relationships, and helping customers confidently navigate product selections, ordering, and project needs.

Position Purpose

The Showroom Customer Care Representative serves as a primary point of contact for showroom customers, providing exceptional service and support through phone, email, and in-person interactions. This role is responsible for coordinating customer communications, scheduling appointments, supporting order management activities, and ensuring a seamless customer experience from initial inquiry through delivery.

Essential Functions

• Promptly and professionally answer incoming showroom calls and direct inquiries to the appropriate team member as needed.
• Communicate effectively and professionally with customers via phone and email.
• Schedule and coordinate customer showroom appointments.
• Provide customers with accurate order status updates and follow up as necessary.
• Perform inventory and stock availability checks.
• Coordinate product releases and schedule customer deliveries.
• Provide accurate directions and location information for all showroom locations.
• Identify customer needs by asking appropriate questions and responding with helpful solutions.
• Deliver exceptional customer service and maintain a customer-focused approach in all interactions.
• Promote and encourage customer use of the Waterware website and online resources.
• Process customer payments, including credit card transactions, and perform basic pricing calculations accurately.
• Transfer calls efficiently and accurately to the appropriate department or individual.
• Participate in product knowledge, customer service, and company training programs as assigned.
• Support showroom operations by maintaining a professional appearance and adhering to showroom dress code standards.
• Maintain regular and reliable attendance, including required Saturday hours.
• Perform additional duties and responsibilities as assigned.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Requirements

Experience, Education & Skills:

• Two years customer service experience preferred
• Ability to communicate clearly and effectively; verbally and written
• High School diploma or GED required

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.