Job Description

Showroom Account Manager (Dutch and English speaking)

Department: Sales

Employment Type: Full Time

Location: Netherlands - Amsterdam

Compensation: €38,000 - €45,000 / year

Description

Corston Architectural Detail was founded by a team of creative designers and engineers with a shared vision: to create beautifully handcrafted architectural details that flow seamlessly from room to room.

Our coordinated collections of solid brass switches, sockets, lighting and hardware are designed to last a lifetime.

In just five years, Corston has grown into an international design brand with successful launches across the UK, Europe, the UAE and the United States. Our success is built on exceptional products, outstanding customer service and an operational team dedicated to delivering an exceptional customer experience at every stage of the journey.

🌐 Website: https://www.corston.com/

📸 Instagram: https://www.instagram.com/corstonarchitecturaldetail/reels/

Key Responsibilities

As our Showroom Accounts Manager, you will lead the team and daily operations, drive footfall and ensure every customer receives an excellent experience. This role blends hands-on showroom leadership with multi-channel customer support (in person, over the phone, and via email), as well as proactive outreach to trade professionals to drive footfall.

You will be responsible for driving sales, growing the business at a city level, lead client meetings in the showroom, as well as helping the team meet and exceed targets across revenue and customer experience. Working with the press team, you will be an ambassador for the Corston brand, helping build its impact and influence in your market.

You’ll be a confident communicator and a natural relationship builder - comfortable engaging with walk-in customers, showroom events, handling technical enquiries queries, and reaching out to trade customers to invite them into the showroom.

Every day is different, and we need someone who has high energy, who embraces change with confidence and enthusiasm.

Key Responsibilities

• Lead, drive and build a high performing team within the showroom team
• Ensure Corston showroom is to the highest standard - all displays are neat, tidy at all times
• Proactively reach out to trade professionals to introduce Corston and invite them to visit the showroom
• Host client meetings, lunch and learns, and networking events within the showroom
• Liaise with local relevant industry and media professionals to build the Corston network when required.
• Ensure all customer details are collected within the showroom and followed up by the showroom team
• Lead by example, ensuring the Corston customer experience is always met to the highest standard
• Build strategies to increase business within the city
• Work closely with the Training Team to ensure best in class experiences and KPIs are met across service, showrooms and sales
• Build long term relationships with retail and trade customers

Skills, Knowledge and Expertise

• Minimum 2 years of sales / account management
• Must be able to speak Dutch and English
• Excellent customer experience skills
• Experience within the home and interiors industry
• Excellent in-person and telephone skills
• Excellent verbal and written skills (Dutch and English)
• Thrives in face-paced environment
• The ability to build strong relationships
• Highly task and KPI driven

What We Offer

• Competitive salary of €38,000 - €45,000 per annum, depending on experience.
• 24 days annual leave.
• Opportunity to join a fast-growing international design brand.
• Supportive and collaborative team environment.
• Varied role with a mix of showroom, customer service and administrative responsibilities.
• Direct engagement with both residential and trade customers.
• Beautiful showroom environment showcasing premium architectural products.
• Long-term career development opportunities.
• Comprehensive onboarding, training and support.
• Customer-first culture focused on quality, design and exceptional service.