Job Description

Job Summary:

Assist with the day-to-day operation of all aspects of the food service operation including supporting team members and management. Maneuvering in small spaces, stairs, and hallways, this position will assist the servers assigned to the front of the house. You may bring up special orders from the galley, deliver unclean plates to the dishwashing room or whatever your server needs to provide our guests with the best customer service that we can provide!

This position starts now and ends 12/31/2026.

Must be at least 16 years of age.

Must have weekend availability.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be comfortable working on a moving vessel away from land.
• Able to operate a Point-of-Sale cash register.
• Able to communicate efficiently.

Essential Duties/Responsibilities:

Include the following. Other duties may be assigned to assist the Food Team.

• Interacts with guests in a manner that demonstrates a willingness to do “whatever it takes” to make their experience one worth repeating.
• Completes all opening and closing duties to ensure the equipment area is ready for production; ensures all plate warmers, steam tables and entrée warmers are plugged in and ready to use.
• Follows all training and safety procedures while maintaining the presentation and quality of our product.
• Assists kitchen with plating entrees and additional menu items.
• Assist Servers by carrying a serving tray weighing up to 50 pounds above shoulder level; ascends and descends stairs while balancing the tray.
• May assist in clearing and resetting tables at the conclusion of each cruise.
• Follows proper cruise schedule and assists team members with their duties; the Showboat cruises up to three times per day and Server Assistants may be required to work multiple cruises each day.
• Performs in a Safety-Critical evacuation role in case of an emergency; responsible for directing guests and ensuring they follow all safety precautions and instructions.
• Ensure proper handling of customer credit card information in compliance with Property Procedures and Purchasing Card Industry (PCI) standards.
• Follow all safety procedures.

Physical Requirements:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Stand: Uneven terrain, inclines, asphalt and concrete.
• Walk: Up/down steps, uneven and sloped surfaces, including to and from assigned employee parking.
• Lift/Carry: Up to 60 lbs.
• Climb: Up and down stairs/ladders and uneven and sloped surfaces.
• Repetitive Motion: Bending, sweeping, mopping, vacuuming and twisting.
• Use hands to handle or feel and reach with hands and arms.
• Rapid working speed.
• Speak and hear clearly.
• See: Near/far and depth perception.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to wetness, humidity, confined spaces-cramped quarters, heights and detergents/chemicals.

Benefits Offered:

• Free Admission - Free admission to Silver Dollar City Attractions and discounted admissions to Herschend Enterprises’ attractions and resorts across the US for you and your dependents.
• Exclusive Admission Discounts - Complimentary tickets & discounts on season passes for loved ones.
• Food & Merchandise Discounts - Discounts on dining, drinks, and merchandise across Silver Dollar City Attractions.
• 401(k) & Profit Sharing - Profit Sharing and 401(k) Retirement Plan is available to employees after they have been with the Company for 3 months (Monthly Plan Entry Dates).
• Health Insurance - Affordable health plan options (co-pay, HSA, FSA) available to all full-time seasonal and year-round employees.
• Mary's Well House - Employee health center provides employees with basic office visits, x-rays, and lab work for a co-pay, whether insured or not.
• Free Tuition – Earn your degree, debt-free. 100% free tuition starting day one of employment. Learn more at https://herschend.guildeducation.com/partner. See all of the benefits offered through Silver Dollar City at: https://www.silverdollarcity.com/Employment/Benefits.

Equal Opportunity Employer/ Disabled/ Veterans