Job Description

Building a Brand starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Learn more at www.firstagency.com

Location: New York – This is a full-time, on-site role.

What You Would Get To Do

In this capacity, the ideal candidate would represent the FIRST brand as an implanted team member for one of our Solutions accounts in a well-known technology company and assume the role of Show Caller. This position is ideal for someone with strong technical production experience in the live event and broadcast industry. This role will orchestrate the execution of cues on complex shows and broadcasts. You’ll liaise with FIRST teams and our client on a daily basis.

For events, the goal is to provide a seamless technology experience to all attendees, press and partners, as well as create a more efficient and reliable technical environment for event staff and vendors. This role will report into the Team Lead, Production Coordinator.

Essential Duties & Responsibilities

• Organize and run client rehearsals and “day of” production of live events
• Serve as show caller for all technical cues
• Responsible for supervising and directing the control room tech team during events to execute the vision of clients and producers
• Responsible for the tech teams readiness on complex events
• Responsible for maintaining all event production deliverables and media for shows / events
• Coordinate across teams to ensure all technical requests for events are executed as desired
• Works with Venue Technical Director to develop technical cue to cue documentation
• Manage client expectations on production issues
• Participate in creative team brainstorming sessions
• Identify new and alternative ways of approaching FIRST’s technical production offering to clients by collecting feedback, identifying trends and implementing changes
• Ensure team adheres to standard operating procedures and compliance processes
• Actively discuss technical errors and ensure that they will be rectified/escalated accordingly
• Maintain comprehensive event files and keep precise records for the client
• Develop, mentor, and provide feedback to team members on an on-going basis
• Serve as a dedicated in-room client resource focused on technical execution, elevated customer experience, and communication between the tech team and host
• Provide host with insights and best practices to fully capitalize off services and technology available
• Lead production calls and disseminate information accordingly
• Develop a detailed technical production plan and timelines in partnership with the key stakeholders
• Identify external equipment or staffing needs and communicate them to the Production Coordinator
• Define day-of-show communication methods, including tech chats, communication channels, and participants
• Communicate risks impacting the host's vision to stakeholders promptly
• Communicate budget-impacting changes to the host and maintain accurate billing information with the Production Coordinator
• Work with other Show Callers / Senior Technicians to create a Run of Show (ROS) aligned with the host’s requirements
• Coordinate crew breaks strategically based on ROS
• Serve as the in-room escalation point for technical issues
• Conduct post-event debriefs with the host and technical team to identify lessons learned
• Oversee the delivery of recorded content to the client

What We Are Looking For

Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at FIRST.

• Bachelor’s Degree Required
• Position requires 8-10 years of experience
• High level of proficiency in the technical delivery of high-quality events
• Excellent communication and customer service skills are a must to build and maintain relationships
• Ability to prioritize while adhering to critical project timelines in a fast-paced environment
• Experience managing day-to-day changes at every level of detail
• Ability to manage many projects at once with varying levels of production complexity
• Must be fluent in English
• Ability to work onsite
• This role will be assigned to a primary location but will require flexibility to be deployed to support across the campus as required

Administrative and General:

• Assume responsibility for own environment, ensuring adherence to health and safety policies while having clean smart surroundings
• Work intelligently and ensure that team management is aware of problems or issues which negatively affect productivity
• Build excellent relations with the team, clients, vendors, and key venues through positive communications
• Ensure knowledge is shared within the team to enable them to work smarter
• Work on ad hoc requests as required, typically during quiet times

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth.

• Medical, Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)
• 401 (k)
• Five Flexible Spending Accounts Options
• Generous Paid Time Off Allowance
• Employee Assistance Program (EAP)
• Life, Disability & Pet Coverages
• Wellness Stipend
• Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
• Aura Identity Theft Protection

United States Residents: The base pay for this position ranges from $85,890.00 - $98,774.00This role is also eligible for an annual discretionary bonus, in accordance with applicable policies.

#LI-MV2

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.