Job Description

The Specialist II, Short Insurance carries out the handling of more complex short insurance cases in alignment with internal policies and procedures, while advocating for both the credit union and members. The Specialist II partners with our internal and external stakeholders (insurance companies, GAP companies and dealerships).

Job Duties:

• With minimal supervision, handle end-to-end loan casework (including intake, processing, reviewing, decisioning) to meet policy guidelines and protect the credit union from risk, collaborating with business units as necessary
• Evaluate and audit complex loan files for all necessary contracts
• Monitor case dashboard to ensure departmental SLAs are being met
• Process financial transactions (auto settlements, refunds, payoffs and reconciling general ledger)
• Ensure maximum claim and refunds have been recovered, including reviewing for any supplemental requests
• Proficient negotiation and persuasion skills to ensure all financial payments are satisfied
• Decision making of case closure when all efforts have been exhausted
• Develop and implement procedures and processes that meet the requirements of legal compliance within the insert industry procedures and processes are related to here
• Assist leadership with research requests and special projects
• Partner with business units for seamless transition on total loss accounts
• Participate in and/or lead departmental special projects and/or initiatives
• Participate in training and orientation of Associates and other Specialists

Essential Skills:

• Minimum 3 years’ experience in customer service or administration, with experience in the financial services industry; default management experience is preferred
• Strong understanding of Bankruptcy code and Loan Modifications and how it applies to Short Insurance
• Working knowledge of GAAP guidance pertaining to Troubled Debt Restructure (TDR)
• Solid understanding of GSE & Participation servicing guidelines as it relates to contractual defaults, bankruptcy and modifications
• Proficiency with consumer contract structure and default clauses
• Ability to anticipate needs and prioritize projects in a fast-paced environment with tight deadlines and high-volume peaks while producing high-quality work
• Ability to identify risk and provide recommendations to mitigate loss
• Strong business communication skills; able to write/speak clearly and professionally for a variety of audiences
• Ability to foster strong relationships with internal and external stakeholders
• Proven ability to professionally handle sensitive documents
• Strong research, analytical, problem solving and critical thinking skills with an excellent attention to detail
• Solid knowledge of the financial services industry operating areas
• Working knowledge of Microsoft Office Suite
• Certification/License N/A
• Minimum Education Bachelor’s degree in Business Administration or equivalent education and work experience required

Location: Hillsboro Corporate Office - Hillsboro, OR 97124 (HYBRID)

Target Compensation in Hillsboro, OR: $31.81 - $36.60 per hour + annual bonus

Benefits options include:

• Traditional medical, dental, and vision coverage
• 401K matching up to 5% per pay period
• Paid Time Off: You’ll accrue up to 15 vacation days in your first year. In addition, you’ll receive 40 hours of sick time and 3 personal days, which refresh annually
• 11 paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)

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First Tech is not currently offering Visa transfer or sponsorship for this position