The Shorex Sales Attendant plays a vital role in ensuring that guests have access to memorable and well-organized excursion experiences at one or more Carnival Corporation owned and operated global destination. This position is responsible for promoting and selling a variety of shore excursions and activities, providing detailed and accurate information to guests to help them make informed choices. The role also involves coordinating the dispatch of tours, including verifying guest participation, assisting with group assembly, and ensuring timely departures. Administrative responsibilities include assisting with clerical tasks, printing and distributing excursion tickets, maintaining accurate sales and operational records, and supporting communication between guests, vendors, and internal teams. A strong focus on customer service is essential, as the Shorex Sales Attendant addresses guest inquiries, resolves concerns, and helps to deliver a seamless excursion experience. By combining sales, operational, and administrative support, this position contributes directly to guest satisfaction and the smooth execution of shore excursion operations.
Key Accountabilities / Job Functions
1. Guest Sales & Support
Work at the Shore Excursion desk, pier, or designated locations to promote and sell tours.
Assist guests with inquiries by providing accurate and helpful information about excursions.
Register guests for cruise tours and ensure smooth booking processes.
Represent the company professionally, delivering service with enthusiasm and courtesy.
2. Tour Dispatch & Coordination
Assist with the organization and implementation of tour dispatches.
Help manage guest flow during embarkation and departure for excursions.
Ensure accurate guest participation and timely communication with vendors or guides.
3. Ticketing & Administrative Support
Support with tour ticket delivery, printing, and distribution.
Assist with voyage preparation tasks and related clerical duties.
Maintain accurate records of sales and participation for reporting purposes.
4. Additional Duties & Collaboration
Perform any other tasks as assigned by the Supervisor or management team.
Collaborate with colleagues to ensure seamless guest service and operational efficiency.
Perform other duties as assigned.
Adheres to Corporate Policies and Procedures, including Code of Conduct, Audit Procedures and any control related responsibility for financial data entered, stored, or reported via business systems within employee’s control (list not exhaustive).
Ongoing Obligation
About Us
Carnival Corporation & plc is the largest global cruise company and among the largest leisure travel companies in the world. Our eight leading cruise brands are Carnival Cruise Line, Holland America Line, Princess Cruises, and Seabourn in North America; P&O Cruises and Cunard in the United Kingdom; AIDA Cruises in Germany; and Costa Cruises in Southern Europe.
Our portfolio of exclusive Caribbean destinations includes:
• Celebration Key – The Bahamas
• RelaxAway, Half Moon Cay – The Bahamas
• Princess Cays – The Bahamas
• Isla Tropical – Honduras
• Amber Cove – Dominican Republic
• Grand Turk – Turks & Caicos
• Puerta Maya - Mexico
Carnival Corporation & plc (NYSE: CCL; NYSE: CUK) is the largest global cruise company, and among the largest leisure travel companies, with a portfolio of world-class cruise lines and a fleet of over 90 ships. Together its cruise lines – including AIDA Cruises, Carnival Cruise Line, Costa Cruises, Cunard, Holland America Line, P&O Cruises, Princess Cruises, and Seabourn – visit more than 800 ports around the world and account for nearly 40% of the overall cruise market globally.
In 2024, the company’s talented workforce of over 160,000 team members from 150 countries delivered unforgettable happiness to approximately 13.5 million guests by providing extraordinary cruise vacations, while honoring the integrity of every ocean sailed, place visited, and life touched.
Carnival Corporation owns and operates eight destinations globally, designed exclusively for guests of the company’s cruise lines, as well as Holland America Princess Alaska Tours, the leading tour company in Alaska and the Canadian Yukon. The company is dual-listed and traded on the London and New York stock exchanges and is included in both the S&P 500 index in the US and the FTSE 250 index in the UK.
