Job Description

What you get to do every day:

• Assemble, maintain and repair outdoor gear and equipment, including bicycles, ski & snowboard equipment, watercraft, camping gear, and other outdoor equipment.
• Perform quality assurance checks on all products prior to customer delivery.
• Assist customers with technical support and product inquiries.
• Provide support to sales associates with product knowledge and recommendations.
• Keep the shop organized and tidy, including maintaining an inventory of necessary tools and supplies.
• Work collaboratively with the team to meet sales goals and provide exceptional customer service.
• Participate in ongoing training and development to stay up-to-date on industry trends and products.
• Assist on the sales floor as needed.
• Assist the Store Manager in opening and closing the store as needed.
• Ensure the store is properly secured and alarm systems are functioning correctly
• Manage cash and credit card transactions, and perform daily cash reconciliation
• Other duties as assigned by management team and Lead Shop Tech.

What you bring to the role:

• 1+ years of experience in a retail shop technician or similar role.
• Strong mechanical aptitude and technical skills with outdoor gear and equipment.
• Excellent customer service skills and ability to communicate effectively with customers.
• Ability to work independently, manage multiple tasks, and prioritize effectively.
• Knowledge of the latest industry trends and products.
• Ability to work flexible hours, including weekends and evenings.
• Must be able to lift up to 50 pounds.
• High school diploma or equivalent.
• Technical certifications related to outdoor gear and equipment preferred.