KEY
RESPONSIBILITIES

1. Sales
& Performance Management

·
Drive
sales of Safaricom products and services, including SIM cards, M- PESA,
airtime, bundles, registrations, and value-added services.

·
Drive
sales of mobile phones and accessories from Safaricom and other approved
brands.

·
Ensure
achievement of daily, weekly, and monthly sales targets across services,
devices, and accessories.

·
Monitor
individual staff performance and provide coaching, motivation, and guidance to
improve results.

·
Implement
sales promotions, campaigns, and marketing initiatives as directed by
management.

2.
Customer Service & Experience

·
Ensure
high standards of customer service at all times.

·
Advise
customers on suitable phones, accessories, and Safaricom services based on
their needs and budgets.

·
Handle
customer complaints and escalations professionally and in a timely manner.

·
Ensure
the shop environment is clean, organized, professional, and customer-friendly.

3. Staff
Supervision & Management

·
Supervise,
schedule, and manage all shop staff.

·
Train
staff on Safaricom products, mobile phones, accessories, and customer service
standards.

·
Enforce
company policies, discipline, attendance, and performance expectations.

·
Conduct
basic performance reviews and provide regular feedback to staff.

4. Stock
& Inventory Management

·
Oversee
stock levels of SIM cards, mobile phones, accessories, airtime, and devices
across all brands.

·
Ensure
accurate stock tracking, reconciliation, and reporting.

·
Prevent
stock losses, theft, fraud, or misuse through effective controls.

·
Coordinate
stock replenishment with suppliers, Safaricom, and management.

5. M-PESA
Operations & Compliance

·
Ensure
proper M-PESA operations in line with Safaricom and regulatory requirements.

·
Manage
M-PESA float levels and monitor daily transactions.

·
Ensure
accurate record-keeping and reporting of M-PESA transactions.

·
Enforce
KYC, data protection, anti-fraud, and compliance policies.

6.
Financial Management & Reporting

·
Ensure
accurate daily sales reconciliation and proper cash handling.

·
Monitor
shop expenses and support basic budgeting activities.

·
Prepare
and submit daily, weekly, and monthly sales and operational reports.

·
Ensure
compliance with internal controls, audits, and financial procedures.

7.
Operations & Compliance

·
Ensure
compliance with company policies, Safaricom dealer policies, and branding
guidelines.

·
Ensure
the shop meets legal, safety, and regulatory requirements.

·
Coordinate
with management on operational and performance matters.

·
Ensure
all systems, tools, and equipment are functional and well maintained.

Requirements

SKILLS
& COMPETENCIES

Personal
Skills

·
Polished
and confident personality

·
Strong
product knowledge

·
Excellent
communication skills

·
Strong
analytical abilities

·
High
energy and self-motivation

·
Sales-driven
and persuasive

·
High
level of integrity, reliability, ability to work under pressure

Leadership
Skills

·
Strong
leadership and team management skills

·
Ability
to motivate and inspire a team

·
Training
and coaching capability

·
Strong
problem-solving skills

·
Mediation
and conflict resolution skills

KEY REQUIREMENTS

·
Proven
experience (2–4 years) in sales and customer service, preferably in
telecommunications, Safaricom dealer outlets, or fast-paced retail
environments.

·
At
least 1–2 years’ experience in a supervisory or managerial role is an added
advantage.

·
Demonstrated
ability to meet or exceed sales targets and grow market share.

·
Diploma
or Degree in Business Administration, Sales & Marketing, or a related
field.