Job Description

Shop Manager - Basingstoke

Application Deadline: 11 June 2026

Department: Retail

Employment Type: Permanent - Full Time

Location: Basingstoke

Reporting To: Rob Gordon

Compensation: £14.05 / hour

Our charity shops provide a great source of income to enable us to provide care for local children and their families. We are looking for a Shop Manager for our Basingstoke store to help run our shop and raise our profile in the area.

Doing all you can to increase income to support the work of the Trust, your responsibilities will include meeting and greeting customers, merchandising, pricing, stock sorting and rotation, banking and staff planning. All our shops aim to offer a pleasant customer experience with a good old-fashioned bargain to boot and we expect our Shop Managers to reflect this in their approach to work.
It is essential that you have strong interpersonal skills and a compassionate nature.

Key Responsibilities:

• To provide day-to-day direction, training and coaching for the staff and volunteers, ensuring that tasks are properly delegated in accordance with their experience and abilities.
• To produce a weekly work rota ensuring that the shop is fully staffed during opening hours, arranging cover for holidays and sickness.
• To ensure that adequate donated stock, appropriate to the business, is sourced and priced accordingly.
• To ensure financial controls are adhered to including the till reconciliation, daily banking of takings and weekly reporting of sales to the Finance Manager at Naomi and Jacks.
• To ensure that the shop premises comply with Health & Safety legislation for staff and customers.

More about this role:

Benefits include a competitive salary, 24 days holiday, group pension scheme, life assurance, HSF Health cash plan, blue light discount, and the opportunity to work in an organisation where every job matters!

We are looking for someone to work full time, 5 days over 7 (35 hours per week). This role will include some weekend working.

Hourly rate of pay: £14.05 per hour
You will need to be eligible to work in the UK to be considered for this role. The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. Successful applicants will be required to apply for an enhanced disclosure from the Disclosure and Barring Service (formerly Criminal Records Bureau) and asked to provide satisfactory references covering the last 5 years.

The Trust is dedicated to fostering a diverse and inclusive workplace. We actively support and encourage applications from individuals of all backgrounds and cultures.

Should you require any adjustments, or if you would like to speak to someone before applying, then please contact Debbi Cook, People Advisor on 01962 763707.
We reserve the right to close this vacancy earlier than the advertised date once sufficient suitable applications have been received.
Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.