Job Description

Lead a store that changes lives.

At Anglicare Sydney, every purchase helps make a difference. Our retail stores do more than sell quality pre-loved goods—they support life-changing services for individuals, families and communities across New South Wales.

For over 170 years, Anglicare has been serving people in need, enriching lives and strengthening communities through compassionate, values-driven care.

Our vision is simple yet powerful:

Jesus Christ honoured, lives enriched and communities strengthened.

About the role

As Shop Manager, you'll be responsible for the day-to-day operations of the store, leading a dedicated team of volunteers, delivering an exceptional customer experience and ensuring the shop operates safely, efficiently and profitably.

You'll create a welcoming environment for customers and volunteers while helping maximise store performance to support Anglicare's mission.

In this role you'll

• Lead the day-to-day operations of the retail store, ensuring a welcoming, safe and well-presented environment.

• Recruit, support, train and recognise volunteers, fostering a positive and inclusive team culture.

• Deliver outstanding customer service and create an enjoyable shopping experience for every customer.

• Drive shop performance through effective merchandising, stock presentation, pricing and inventory management.

• Manage cash handling, daily banking and financial administration in accordance with organisational procedures.

• Build strong relationships with the local community, parishes and community organisations to promote the store and Anglicare's services.

• Identify opportunities to connect customers with Anglicare services where additional support may be needed.

• Maintain a safe workplace by ensuring compliance with Work Health and Safety requirements.

• Contribute to continuous improvement through accurate reporting, administration and implementation of operational procedures.

About you

You're an experienced retail leader who enjoys motivating people, delivering exceptional customer service and making a positive difference in your community.

• Experience in retail, customer service or store management.

• Previous experience leading or supporting staff and/or volunteers.

• Strong customer service and communication skills.

• A passion for visual merchandising and creating engaging retail displays.

• Experience with cash handling, stock control and store operations.

• Strong organisational skills and the ability to manage competing priorities.

• A collaborative approach with excellent relationship-building skills.

• A commitment to Anglicare's Christian values and purpose.

Essential requirements

• Demonstrated retail experience.

• Previous leadership or supervisory experience.

• National Police Check (or willingness to obtain).

• Ability to work flexible retail hours, including weekends where required.

Why Anglicare?

Join one of Australia's most respected Christian organisations and lead a retail store that creates lasting community impact.

• Salary packaging to maximise your take-home pay.

• Ongoing learning and development opportunities.

• A supportive, values-driven team environment.

• The opportunity to lead and inspire a passionate volunteer team.

• Meaningful work where every sale supports people in need.

Ready to make a difference?

If you're passionate about retail, enjoy leading people and want your work to have a lasting impact on the community, we'd love to hear from you.

Apply now by submitting your resume and cover letter.

Application Close Date: August 31, 2026