Progressive Tractor and Implement

Shop Management - Memphis, TN

Progressive Tractor and Implement  •  Memphis, TN (Onsite)  •  2 months ago
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Job Description

Job Location: TN Memphis - Memphis, TN 38118Customer Service Manager for established Case IH dealership. Responsible for all aspects of service department. This position reports directly to Dealership Store Manager.

Job Responsibilities
- Manage day-to-day operations in the customer service department
- Respond to customer service issues in a timely manner
- Manage service technicians’ daily workloads
- Create service order quotes and assign orders to service technicians
- Communicate status to customers and complete invoicing and follow-ups
- Navigate OEM Dealer Portals to troubleshoot problems and warranty information
- Maintain records, manage service reports, warranty audits and open backlog
- Instruct customers on operation and maintenance of equipment
- Evaluate productivity of technicians and profitability of service department

QualificationsJob Requirements
- Mechanical background a plus.
- Experience as a service technician or a strong understanding of engine engineering
- Experience in handling customer service issues
- Experience in computerized shop management systems
- Excellent communication and leadership skills
Educational Requirements
- High School Diploma or GED required
- Automotive certifications a plus
- Strong computer Skills
Progressive Tractor and Implement

About Progressive Tractor and Implement

Progressive Tractor is an established, quality conscious Case IH and Kubota dealer, who has been serving Central and South Louisiana since 1991.

Now Offering a full-line of Case Construction at our Opelousas and Lacassine Location!

PTI’s equipment is built for power and fuel efficiently, when how and where you need it most! PTI offers a full range of tractors for any farming work, planting, landscaping, and loading. We specialize in utilit, multi-purpose and high-horsepower equipment for all your needs!

We offer farmers the best in new and used agricultural equipment, including the high horsepower, 4 wheel drive models; row crop tractors; utility tractors; compact tractors; irrigation units; harvesting equipment, including combines and Sugar Cane Harvesters. We also offer numerous allied lines of equipment at our LOUISIANA and ARKANSAS locations. BUNKIE, EUNICE, CECILA, JEANERETTE, JONESVILLE, LACASSINE, LAKE PROVIDENCE, NEW ROADS, OPELOUSAS, PARKS, RAYVILLE, SHREVEPORT, TALLULAH, AND MCGEHEE, ARKANSAS. Progressive offers the latest in Advanced precision farming, to manage your acreage and keep track of your yields. Contact Progressive Tractor for your rental needs with a full line of Ag Equipment from tractors, cutters and dirt scrapers to Combines and headers.

Industry
Manufacturing & Production
Company Size
51-200 employees
Headquarters
Opelousas, Louisiana
Year Founded
1991
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