Job Description

The Shop Foreman provides hands-on technical leadership and coordinates daily shop operations to ensure heavy equipment repairs and maintenance are completed safely, efficiently, and to quality standards. This role assigns work, supports technicians with diagnostics and repairs, monitors job progress, and helps keep work orders moving through completion and billing.

The Shop Foreman works closely with service leadership, parts personnel, and customers to resolve equipment concerns, support technician development, and maintain a productive, organized shop.

Responsibilities

• Coordinate daily shop workflow and assign jobs based on technician skills, availability, and customer priorities.
• Provide hands-on assistance with troubleshooting, diagnostics, repairs, and preventive maintenance.
• Monitor repair progress, identify delays, and coordinate the parts, tools, and resources needed to complete work.
• Inspect completed repairs and confirm equipment is ready to return to service.
• Communicate job status, additional repair needs, and estimated completion times to service leadership.
• Review technician labor entries, service reports, inspection records, and supporting documentation for accuracy and completeness.
• Coordinate with service administration to ensure work orders are opened, updated, completed, and submitted for billing promptly.
• Monitor work in progress (WIP) and last day of labor (LDL) to help meet department targets without sacrificing repair quality.
• Coach technicians on repair procedures, safe work practices, productivity, and documentation.
• Support technician onboarding, training, and skill development.
• Maintain a clean, organized shop and yard, including proper care of company tools and equipment.
• Reinforce company safety requirements, contamination control procedures, and applicable workplace safety practices.
• Help control repair costs, minimize rework, and use shop resources responsibly.
• Build effective working relationships with customers, technicians, parts personnel, sales, and other branches.
• Communicate performance concerns, equipment issues, and safety hazards promptly to service leadership.
• Perform other related duties as assigned.

Requirements

• High school diploma or equivalent; relevant technical or trade school training preferred.
• Demonstrated experience diagnosing, repairing, and maintaining heavy construction equipment.
• Strong working knowledge of diesel engines, hydraulic systems, electrical systems, and powertrain components.
• Previous experience as a lead technician, shop foreman, or in a similar technical leadership role preferred.
• Ability to read and interpret service manuals, schematics, diagnostic information, and repair instructions.
• Ability to prioritize competing repair needs and guide technicians through complex assignments.
• Proficiency with diagnostic software, electronic work orders, and standard computer applications, including Microsoft Outlook, Word, and Excel.
• Knowledge of applicable OSHA, MSHA, and company safety requirements.
• Strong communication, organization, problem-solving, and customer service skills.
• Ability to work independently while coordinating effectively with the service team.
• Availability to work scheduled branch hours and additional hours as needed.
• Valid driver’s license and an acceptable driving record when driving is required for assigned duties.

Physical Demands and Work Environment

Work takes place in a service shop and outdoor equipment yard, with exposure to noise, moving equipment, varying temperatures, and uneven terrain. Essential duties include standing, walking, sitting, bending, stooping, kneeling, climbing, crawling, using tools and diagnostic equipment, and occasionally lifting or moving items weighing up to 40 pounds.

Essential functions may be performed with or without reasonable accommodation.

Equal Opportunity

Ascendum Machinery is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national origin, age, sex, pregnancy or related conditions, gender identity or expression, sexual orientation, disability, hair texture or protective hairstyle, veteran or uniformed service status, genetic information, or any other characteristic protected by applicable law.