Job Description

Level: Experienced
Job Location: Peterbilt of Council Bluffs - Council Bluffs, IA 51501
Position Type: Full TimeEducation
Level: High School
Travel Percentage: None
Job Shift: Day
Job Category: ManagementThe Shop Foreman carries out supervisory responsibilities in accordance with the Company’s policies and procedures. The Shop Foreman directs and coordinates activities concerning the diagnosis and repair of heavy-duty trucks.
Management Duties:
- Coordinate the activities of mechanics in the diagnosis and repair of medium and heavy duty trucks.
- Train mechanics in mechanical skills needed
- Recommend equipment, materials, supplies and parts required to repair medium and heavy-duty trucks
- Monitor warranty procedures followed by technicians
- Coordinate repair and maintenance of service equipment
- Review performance of mechanics and submit report to the Service Manager
- Assist the Service Manager in hiring and firing employees
- Assist the Service Manager and Service Advisor in answering the phone
Major Duties and Responsibilities:
- Document the customer’s service requests
- Advise customers about necessary service for routine maintenance
- Identify the mechanical problem by questioning the customer and doing a visual inspection or road test
- Identify if the repair is warrantable and save parts when applicable
- Look up Federal Recalls and Safety Checks
- Open the repair order showing time, cost, and labor estimates for service and contact customer for approval to do the repairs
- Contact customers about additional problems found and recommend corrective procedure
- Get written authorization from the customer to perform the requested repairs
- Write a brief but clear description of the problem on the repair order to help the mechanic locate the problem
- Schedule service work to be done and assign to the mechanic
- Monitor repair progress to insure repairs are performed in a timely manner
- Review and close repair orders
- Explain the work performed to the customer and the cost
- Deal with customer complaints

QualificationsEducation/Training or

Experience:
- High School graduate or GED required
- Diploma from Technical College or equivalent experience required
- Intermediate to advanced computer skills required
- 2 years’ experience in heavy-duty truck repair
- CDL preferred