The Shop Foreman carries out supervisory responsibilities in accordance with the Company’s policies and procedures. The Shop Foreman directs and coordinates activities concerning the diagnosis and repair of heavy-duty trucks.

Management Duties:

• Coordinate the activities of mechanics in the diagnosis and repair of medium and heavy duty trucks.
• Train mechanics in mechanical skills needed
• Recommend equipment, materials, supplies and parts required to repair medium and heavy-duty trucks
• Monitor warranty procedures followed by technicians
• Coordinate repair and maintenance of service equipment
• Review performance of mechanics and submit report to the Service Manager
• Assist the Service Manager in hiring and firing employees
• Assist the Service Manager and Service Advisor in answering the phone

Major Duties and Responsibilities:

• Document the customer’s service requests
• Advise customers about necessary service for routine maintenance
• Identify the mechanical problem by questioning the customer and doing a visual inspection or road test
• Identify if the repair is warrantable and save parts when applicable
• Look up Federal Recalls and Safety Checks
• Open the repair order showing time, cost, and labor estimates for service and contact customer for approval to do the repairs
• Contact customers about additional problems found and recommend corrective procedure
• Get written authorization from the customer to perform the requested repairs
• Write a brief but clear description of the problem on the repair order to help the mechanic locate the problem
• Schedule service work to be done and assign to the mechanic
• Monitor repair progress to insure repairs are performed in a timely manner
• Review and close repair orders
• Explain the work performed to the customer and the cost
• Deal with customer complaints

Education/Training or

Experience:

• High School graduate or GED required
• Diploma from Technical College or equivalent experience required
• Intermediate to advanced computer skills required
• 2 years’ experience in heavy-duty truck repair
• CDL preferred