Job Description

JOIN OUR TEAM!

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The Boss Shop Customer Support Representative is responsible for assisting customers with a high level of friendly customer service that professionally reflects our business. The Boss Shop Customer Support Representative will support all efforts of the sales team including data entry, planning and executing process changes, marketing assistance, etc.

Bosselman has many benefits to offer you that you will not find anywhere else like:

• Paid vacation
• 401K and matching contributions
• Health, dental and vision insurance
• Short and long term disability insurance
• Life insurance
• A clearly defined path for growth
• On-demand pay with PayActiv (access to earned but not yet paid wages)
• And much more!

Bosselman offers on-demand pay (access to earned but not yet paid wages) through:

Responsibilities

• Assists in the development and execution of our customer retention program to include but not limited to:
• Identifies opportunities with customers to increase sales revenue growth.
• Assists with establishing or updating new and existing accounts.
• Reviews and updates customer account profiles and completes needed documentation for necessary parties.
• Performs effective online demos to Corporate Billing customers as needed.
• Routes prospective customers to the appropriate territory Regional Sales Manager for further development and closure.
• Assists Sales Team with marketing material, customer account information etc.
• Collaborates with Sales and On-Site team with customer interactions, introductory and follow ups.
• Reviews status of delinquent customer accounts and notifies the necessary parties.
• Works closely with other departments and external customers to resolve billing issues.
• Maintains accurate and organized customer files.
• Works with sales managers on timely and accurate end of month reporting.
• Communicates with co-workers, management, and customers/prospects in a courteous and professional manner.
• Attends management and training meetings, as required.
• Provides friendly, quick and competent customer service.
• Reports for work in a timely manner when scheduled.

Additional Job Requirements/Duties:

• Assists with other duties, as assigned.

Supervisory Responsibilities:

• This position has no supervisory responsibilities.

Qualifications

Education and/or Experience (include certs or licenses needed):

• Associate’s or higher degree and/or 2-4 years of job experience in the related field.
• Transportation industry knowledge a plus.

Minimum Qualifications:

• Strong verbal and written communication skills.
• Must be organized and have excellent problem-solving skills.
• Ability to meet assigned deadlines.
• Familiar with Microsoft Office, and CRM software such as Salesforce.com.
• Must be able to communicate in English, and Spanish (Optional). – IF APPLICABLE.
• Able and willing to deliver friendly, courteous, and prompt customer service.
• Able and willing to work cooperatively with other team members.
• Must project a positive attitude.

Physical Requirements: The physical demands described here are representative of those that must be met by the Boss Shop Customer Support Representative to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company.

• The employee in this job must occasionally lift and/or move up to 40 lbs.; and the employee is required to sit for long periods of time and occasionally stand, walk, use hands and fingers, handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk and hear in the normal course of performing the duties of this job.