Job Description

The opportunity

Delaware North Australia is hiring a casual Shop Assistant to join our team at the Melbourne Cricket Ground (MCG). As a Shop Assistant, you will be responsible for providing quality guest service both in the flagship store and event day outlets. If you are passionate about retail, customer service, and enjoy working in a dynamic environment, apply today to join our team!

What we offer

At Delaware North we like a challenge, and talent and hard work are rewarded. We’re looking to create the future of hospitality, and we can’t do it without you. So, roll up your sleeves and come see why Delaware North is your best career move yet. As our team member, you’ll receive:

• Opportunities to gain experience and develop your skills at some of Melbourne’s most exciting events and venues
• We’re a team that cares. With a focus on collaboration and support, we bring out the best in each other
• Work at Australia’s most iconic venues and events
• Grow fast and develop new skills, take risks, and make your mark within a global company

What you will do?

• Greet guests and assist with any queries utilising knowledge of the available merchandise
• Process sales using a point-of-sale system and maintain guest records relating to sales
• Routinely stock merchandise and maintain a visually appealing store
• Balance banking amounts at the beginning and end of each shift
• Maintain back-stock and understand where stock may be available

More about you

• Previous experience in a retail or customer service environment
• Experience using a point-of-sale system preferred
• Ability to multitask in a fast-paced environment
• Friendly and welcoming demeanor
• Strong customer service skills

Physical requirements

• Ability to stand for entire length of shift

The application period will close on 19/06/2026, unless a successful qualified candidate is identified sooner.

Who we are

The Melbourne Cricket Ground (MCG) stands as Australia’s most iconic sporting venue and the largest stadium in the Southern Hemisphere, with capacity for over 100,000 fans. Renowned for hosting blockbuster AFL clashes, international cricket, and major entertainment events, the MCG is also a premier destination for concerts, special occasions, and non-event-day functions. Beyond the action on the field, Delaware North offers a variety of retail food and beverage options, premium hospitality, and multipurpose spaces for corporate and private events. A true cultural landmark, the MCG delivers unforgettable experiences at the heart of Melbourne’s sporting and entertainment scene.