Job Description

Location: Shoe Boutique, Holt Renfrew (Vancouver)

Reports to: Shoe Boutique Manager

Contract Permanent, full-time

Your role @ Chanel:

As a Shoes Advisor, you are the heartbeat of our Brand. You will leverage your warmth, authenticity and genuine spirit to build long-lasting and meaningful relationships with your clients, fostering loyalty and connection whilst making it your mission to exceed your client’s expectations in a way that only CHANEL can.

What impact you can create at Chanel:

• Optimize the client experience according to our Client Service Values; fulfil the clients’ needs through genuine, flexible, and tailor-made service
• Acquire and apply high standards of product knowledge and selling skills to maximize all sales opportunities
• Maintain an awareness of Company, Boutique and personal sales targets and performance, working towards all commercial objectives and goals
• Assist with regular back of house operations and review alterations and holds as appropriate
• Establish and maintain knowledge of current merchandising guidelines and always maintain set standards
• Ensure highest standards in all aspect of the sales and after sales service, including a positive mindset, flexibility in understanding customer needs, accuracy in capturing data, and timely follow up
• Uphold the image of the Brand Ambassador by conveying a professional and sophisticated image through impeccable personal grooming and etiquette

Responsibilities listed are not exhaustive; additional and more detailed duties will be shared during the training stage.

What you will bring to the role:

• Luxury retail selling experience, preferably in a similar role or customer service setting
• Proven ability to drive and exceed individual and store results
• Proven ability to work in a fast-paced environment
• Excellent communication skills, and the ability to handle multiple tasks simultaneously
• Strong organization and follow-up skills (essential)
• Professional presentation and behaviour

You are energized by:

• The rich history and heritage of the House of CHANEL and its commitment to craftsmanship, artistry, and timeless elegance.
• A deep passion for fashion and luxury, and a desire to share your expertise and inspire others through exceptional service.
• Building meaningful, collaborative relationships within a team that values inclusivity and mutual support.
• Cultivating an appreciation for culture, beauty, and the art of creating a memorable, personalized experience for every client.

What you will gain from this experience:

• The opportunity to work with one of the most iconic, creative, and visionary luxury brands in the world.
• A dynamic, supportive team environment where you will grow both personally and professionally while shaping the future of CHANEL.
• The chance to develop long-lasting relationships with a diverse clientele, enhancing your skills and expertise within the luxury retail industry.
• Comprehensive and flexible benefits to support you across your professional and personal life.
• Competitive salary: $60,000CAD annually + commission + bonus

Benefits at CHANEL:

Our employee benefits have been created to support you across your professional and personal life by offering you:

• Health & Wellness – Private medical and dental insurance, long-term disability coverage, life insurance, and accidental death and dismemberment insurance. Plus, the option to add family members.
• Financial Security – A strong company pension plan and bonus program to help you plan for the future.
• Time to Recharge – Enjoy generous vacation days, sick leave, CSR (volunteering) days, and even a day off for your birthday!
• Parental Support – A robust global parental leave policy to support you during life’s important moments.
• Employee Assistance Program (EAP) – 24/7 access to resources, including counselling, legal support, wellness services, and financial guidance.
• Professional Growth & Development – We are committed to your success. From mentorship programs and learning opportunities to career advancement within the company, we provide the tools and resources to help you grow

*Benefits are eligibility dependent and subject to change at any time.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

CHANEL CANADA ULC. welcomes all applicants for this position. We are committed to fair and accessible employment practices. Accommodations are available upon request for candidates with disabilities throughout the recruitment process.