Job Description

Position Title: Shipping & Receiving Supervisor
Reports To: Assistant Manager
Department: Operations
FLSA Status: Nonexempt

Position Purpose and Objectives

The Shipping & Receiving Supervisor oversees the daily operations of the shipping and receiving team, ensuring the efficient movement of goods in and out of the store. This includes monitoring inventory, managing deliveries, and upholding company standards for accuracy and efficiency. The supervisor will take a hands-on approach in auditing, quality control, and training to optimize performance. They will set an example for teamwork, safety, and productivity while ensuring compliance with company policies and procedures.

Roles and Responsibilities

• Direct and supervise the work of shipping and receiving team members.
• Oversee inbound and outbound shipments, ensuring timely and accurate handling.
• Maintain inventory tracking systems to record deliveries, stock levels, and discrepancies.
• Ensure proper documentation and labeling of shipments for accuracy and compliance.
• Monitor and enforce safety procedures related to material handling and equipment use.
• Analyze daily stock levels and address shortages or overages as needed.
• Assist with recruiting, onboarding, and training team members.
• Create and maintain team schedules based on operational needs.
• Provide coaching and feedback to improve performance and efficiency.
• Maintain organization and cleanliness of the receiving and storage areas.
• Assist with loss prevention efforts by following security protocols and ensuring compliance with company policies.
• Coordinate with vendors, suppliers, and internal teams to streamline shipping and receiving processes.
• Assist donors per company standards.
• Ensure compliance with Occupational Safety and Health Administration (OSHA) regulations.
• Support store leadership in implementing sales and marketing programs when needed.
• Perform other duties as assigned by the Assistant Store Manager or General Manager.

Skills and Qualifications

• At least two years of experience as a supervisor, team lead, or key holder in a shipping, receiving, logistics, or warehouse environment.
• Strong organizational and problem-solving skills.
• Basic mathematical and computer skills.
• Ability to operate material handling equipment (e.g., pallet jacks, forklifts) preferred.
• High school diploma or GED preferred.
• Strong verbal and written communication skills.
• Ability to assess and coach team performance.
• Successful completion of background check, motor vehicle check, and drug screen.
• Valid driver’s license and a clean driving record.

Competencies

Never- 0%, Occasionally- 1-33%, Frequently- 34-66%, Continuously- 67-100%

Physical Demands:
• Frequently - Carrying up to 50 lbs., pushing and pulling up to 25 lbs., lifting up to 50 lbs., climbing up to 14-foot height, balancing, stooping, kneeling, crouching, handling and smelling.
• Frequently - Walking on tile/concrete, bending, feeling, and reaching waist/overhead level.
• Continuously - Standing on tile/concrete, talking, seeing, and hearing.

Other:
• Mostly regular and weekend hours, occasionally working evenings and holiday hours as needed.
• Working environment includes inside of building with semi- controlled temperatures and outside conditions with varying weather and temperatures.

Other duties as assigned: Please note that this job description may not cover every duty or responsibility that might arise in the course of employment. Employees are expected to perform other duties as assigned, which may not be explicitly stated in this document. This job description is not intended to be a comprehensive list of all duties, responsibilities, and qualifications required of employees in this position. The duties and responsibilities outlined here are intended to provide an overview of the primary functions of the role, but they may change as the needs of the organization evolve.

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.