Job Description

Ingram Content Group (ICG)is hiring a Shipping Specialist to contribute to our Lightning Source team in Jackson, TN

Provides assistance to the Shipping Lead and Supervisor in the daily operation of the Shipping Department. Tracks/closes priority orders and assists with the resolution of production problems to ensure the Shipping Department meets daily departmental goals for quality, sorting and manifesting. Oversees the effective cross-over between shifts, assisting with training, and along with the Shipping Lead and Supervisor, assists with staffing decisions based on headcount and workload.

Essential Duties:

• Acts as subject matter expert utilizing proficient skills in all Sortation/Packing/Shipping duties
• Works to meet daily departmental goals through interaction with Shipping associates, Shipping Lead and Supervisor
• Coordinates associates with the Shipping Lead and Supervisor to maximize Shipping Department productivity by shifting labor within the department according to workload.
• Trains associates are properly and ensures they are following operational procedures in the Shipping Department
• Ensures that Shipping associates are performing required quality checks on all books based on LSI’s quality standards.
• Ensures all TAT orders ship on time
• Verifies count and accuracy of skids.
• Monitors the conveyor line for inbound totes and assigns batches to stations as needed.
• Actively tracks down and closes out TAT as well as priority orders
• Monitors Shipping area workload and provides direction to Associates on work flow and priorities
• Communicates with EDI, IT, CS and Transportation departments on resolving order issues
• Enters and follows up on Lightning Bugs to resolve order or file issues
• Basic knowledge and understanding of the workflow in the Production and Case Departments
• Assists on daily closing out of shipments
• Complete all orders waiting on damages and reworks.
• Monitors Batch summary report for orders in a Sorted or In Packing status.
• Monitors all sort stations for correct packing groups being sorted.
• Maintains Shipping area cleanliness and organization
• Coordinates with Supervisor and Shipping Lead regarding break/lunch schedules and workflow.
• Monitors associate performance and provides feedback to the associate, Shipping Lead and Supervisor

Other Duties

• Provides backup for trainer and lead.
• Other duties as assigned.

Knowledge, Skills and Abilities

• Knowledgeable with DMS, DMS Client, and PKMS systems
• Must possess a proficient understanding of LSI shipping processes.
• Must communicate clearly and effectively.
• Must demonstrate leadership skills.
• Prioritization skills
• Organizational skills
• Problem Solving skills
• Customer Service skills
• Reading comprehension skills up to high school level
• Writing skills up to high school level
• Math skills – basic arithmetic, addition, subtraction
• Attention to detail
• Ability to work safely and adhere to safety guidelines in a manufacturing environment
• Ability to perform repetitive manual tasks
• Ability to work independently or collaborate in a group environment
• Ability to be flexible/multi-task based on workflow demands
• Ability to meet and maintain production standards
• Ability to maintain reasonably reliable attendance
• Ability to read, write, speak, hear, see, think, communicate, concentrate, learn, and work

Essential Physical Demands

• Ability to walk and stand continuously during the assigned shift.
• Ability to lift/carry in full range of motion up to 50 lbs. during the assigned shift – 1-25 lbs continuously and 26 to 40 lbs frequently and 41-50 lbs occasionally.
• Ability to push/pull in a manufacturing environment up to 50 lbs to push during the assigned shift – up to 40 lbs frequently and up to 50 occasionally.
• Ability to grip/grasp continuously during the assigned shift.
• Ability to bend, kneel/squat, twist/turn, reach above shoulder, and type/keyboard frequently during the assigned shift.
• Ability to work designated 12 hour shift including overtime as required.
• Exposure to wide range of temperatures.

Qualifications

Education and Experience

• High school diploma or equivalent required.
• 1 year shipping experience

Additional Information

B Shift: Wednesday, Thursday, Friday, alternating Saturdays from 7am to 7pm

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 10 vacation days & 10 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
• Casual Dress Code

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.

Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EEO/AA Employer/Vet/Disabled
• We participate in EVerify.
• EEO Poster in English
• EEO Poster in Spanish