Job Description

Position Title:Shipping and Receiving Coordinator

Pay Rate Specific to Plant Market

Category/Shift Hourly Full-Time $32.74/HR.

Physical Location

The Job You Will Perform:

• Responsible for organizing and managing the day to day logistical activities for all incoming and outgoing shipments while continuously communicating and coordinating shipment activities with scheduling, production, sales, and customer service

• Collaborate with Plant Superintendent to schedule all customer requests according to production schedule

• Enter customer pickup request in cieTrade system

• Process/Enter shipments through cieTrade system

• Submit availability and order requests to Marketing Team/Sales Reps

• Assure all documentation is legible and accurate

• Create and process packing lists and bills of ladings

• Maintain bill of lading and receiving reports

• Serve as a point of contact within operations, handle incoming calls on main phone line, assist Sales & Marketing Team in a timely manner to resolve customer concerns/inquiries (may include: production rejection, bill of lading and discrepancies, claims, etc.)

• Print new plant orders daily through cieTreade system

• Run an ‘Incomplete Shipment’ report + a ‘Duplicate Shipment’ report. Work with assigned Customer Service Rep(s) to finalize Incomplete Shipments during the month & for month end purposes

• Work with CSR to remove any shipments from ‘Hold’ status. (Incomplete shipments may lack ‘final weights’, ‘missing price’, ‘missing release #’ …etc.)

• Collaborate with Customer Service Team to process additional bookings, clear exceptions, and resolve pricing discrepancies

• Enter material receipt data into Material Receiving System (MRS)

• Responsible for entering accurate data into the system, including reviewing work and detect mistakes before submitting information into the system

• Assist Team and Recycle Reps with clearing exceptions (including intercompany)

• Handle truck scale to effectively coordinate inbound and outbound trucking activity

• Interact with customers and Truck Drivers

• Train others as necessary

• Provide coverage and serve as back-up/point of contact for the Scale Clerk and Traffic Lead

• Maintain a safe and clean work environment according to plant housekeeping standards
• Participate in process improvement activities to reduce errors and improve customer satisfaction

• Perform other duties as assigned

The Skills You Will Bring:

• Must be 18 years of age
• Must be authorized to work in the United States

• Ability to work any shift as needed

• Ability to work overtime as needed

• Ability to read, write and speak English fluently

• Ability to perform simple mathematical operations
• Excellent written and verbal communication skills
• Strong decision making and problem solving skills
• Customer oriented mindset
• Good interpersonal and teamwork skills
• Organizational agility to adapt to changing work demands and priorities
• Excellent time management skills
• Aptitude to learn new technologies/solutions quickly
• Ability to multi-task and work well in a fast-paced environment
• Ability of use computers on daily basis to perform simple tasks of email communication, use of company multi-line phone system, use of fax/copier machines, and data entry on company’s software and MS Office suite (Microsoft Outlook, Word, and Excel preferred)
• Experience in entering and processing shipments
• Familiarity with cieTrade specialized software (preferred)
• Knowledge of shipping regulations, carrier procedures, and industry best practices
• Pride in reliability and working with a team
• On-the-job success in safety, attendance & quality of work expected

The Benefits You Will Enjoy:

The Career You Will Build:

Leadership training, promotional opportunities

The Impact You Will Make:

We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re Proud to be IP.

The Culture You Will Experience: