As part of the Shipping team, the Experienced Specialist, Shipping Operations plays a key role in ensuring the reliability, accuracy, and efficiency of shipping operations across the Group.
The role owns critical operational processes, maintains shipping system configurations, supports invoice control and reporting activities, and contributes to the continuous improvement of shipping performance. Working closely with Shipping, Customer Care, Finance, FP&A, Outsourcing, PMO teams, and external carriers, the role helps ensure operational alignment and the successful execution of logistics activities.
This position requires strong analytical skills, attention to detail, and a proactive approach to identifying opportunities for operational improvement.
Monitor operational performance and prepare regular reports, dashboards, and actionable insights.
Support carrier performance management through data analysis, performance reviews, and preparation of business review materials.
Collaborate with internal stakeholders to ensure smooth execution of shipping operations and alignment on operational priorities.
Investigate operational issues, identify root causes, and implement corrective actions using data-driven approaches.
Contribute to the ongoing optimisation of shipping processes, systems, and workflows.
Own and maintain shipping system configurations, including carrier setups, routing logic, service updates, and operational parameters.
Execute and continuously improve shipping operational processes to ensure accuracy, efficiency, and service quality.
Manage invoice control activities, including invoice validation, discrepancy investigation, resolution coordination, and reporting.
Ensure the integrity, consistency, and accuracy of shipping data across systems, reports, and operational tools.
Support the delivery of logistics-related projects and operational initiatives.
Assist with testing, validation, and implementation of system enhancements and process changes.
Experience in logistics, transportation, supply chain, operations, or a related field.
Good understanding of shipping operations, carrier networks, transportation processes, or e-commerce logistics.
Strong analytical and problem-solving skills with a data-driven mindset.
Advanced proficiency in Microsoft Excel; experience with reporting or business intelligence tools is advantageous.
Excellent attention to detail and commitment to data accuracy.
Experience with shipping management platforms such as Centiro, Shipup, or similar logistics systems.
Experience with invoice control, freight auditing, or logistics-related financial processes.
Exposure to carrier performance management and transportation analytics.
Knowledge of e-commerce fulfilment and last-mile delivery operations.
Hello. We are Storio group. We make joy unforgettable by bringing our customers’ stories to life through a range of high-quality personalized photo products, like photo books, wall decor, calendars & gifts.
Our innovative technology enables customers to easily personalize their creation to keep for themselves or share as the most thoughtful of gifts.
Storio group is a place where life’s stories are made, crafted and shared. A place where we create new ways to pass memories and stories between people and generations.
