Job Description

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications.

Our Marine organization is a trusted provider of innovative solutions for the worldwide boating and boat building industry, and we recently expanded our scope to lead the boating industry into an electrified future. Dometic has won numerous NMMA Innovation Awards over the years and we are always striving for new ways to make boating easier, safer, and more enjoyable.

We are a journey of continuous growth – now looking for our next star – a passionate Shipping & Customer Service Supervisor. This position reports to Operations Manager and will work in Port St Lucie, FL.

About the position

As a Shipping & Customer Service Supervisor in the Port St Lucie team, you will be involved in all aspects of customer satisfaction including order entry, order picking, packing, and shipping.This position will lead a team to ensure customer satisfaction, accurate finished goods inventories, accurate and timely entering of customer orders, and that orders are shipped correctly and efficiently in accordance with company policies and procedures.

Your main responsibilities

• Responsible for all aspects of Customer Service / Shipping Department
• Supervise Shipping Clerks and Customer Service/Data Entry direct reports
• Meet or exceed company standards for productivity for order entry, order picking, packing and shipping, maintain high order fill rates, on time delivery, and accuracy
• Guarantee Total Customer Satisfaction
• Prompt order entry from customers into ERP System maintaining high order accuracy
• Set up new customer accounts and process credit card payments
• Monitor customer payment history and flag poor accounts
• Answer customer requests and communicate with customers on the status of orders
• Validate orders are pulled and packed to customer specifications
• Determine priority of orders to be picked and shipped
• Communication with Planning on potential shortages and customer needs
• Work with shipping companies to get best rates: Negotiating all third-party logistics contracts for parcel, LTL, and International inbound/outbound shipments.
• Ensure orders are shipped to appropriate destinations in a cost-effective manner that meets customer needs
• Initiate action to prevent the occurrence of product, process or quality system nonconformance
• Identify and record any problems relating to the product, process or quality system
• Strive to develop and implement continuous improvement into all products, processes or quality systems
• Maintain equipment in department by enforcing operating instructions, troubleshooting breakdowns, scheduling preventative maintenance and calling for repairs
• Responsible for NAFTA reporting
• Secures warehouse by maintaining proper controls, checks and procedures
• Manage safety programs for Shipping functions in accordance with Safety and OSHA regulations
• Maintain a clean, neat and orderly work area using the principles of 5S
• Maintains storage areas by organizing floor space, adhering to storage design principles and recommending improvements
• Perform other duties as assigned

What do we offer?

You are offered an interesting role in a dynamic, fast paced and global environment with great opportunities to grow and take on new challenges. The growth at Dometic is continuous – which gives you great possibilities to evolve with the company.

• Medical/Dental/Vision Insurance
• Employee Assistance Program (EAP)
• Disability insurance (STD/LTD)
• 401 (k) with company match
• PTO
• Company defined holidays and two floating holidays for you to use as you choose
• Paid maternity/paternity leave
• Tuition assistance
• Membership reimbursement (wholesale club and gym)
• Employee discounts on our incredible products
• Opportunities to make an impact

A suitable background would be a solid experience within manufacturing and customer service – as well as the following qualifications and experiences:

• Bachelor’s or Associate’s degree in business or related field preferred
• Excellent customer management skills and experience
• Preferably 3-5 years related experience & certification in shipping and customer service in manufacturing environment
• Preferably one year of supervisory experience
• Proficient with Incoterms (International Commercial Terms)
• Ability to perform basic math skills and measurements
• Proficient using MS Excel and PowerPoint
• Ability to lead or participate in Continuous Improvement projects
• Must be able to lift at least 40 pounds
• Must be able to read and write English

To be successful in this role, we believe that you possess the following skills, competencies & characteristics:

• Champions a culture of quality and continuous improvement
• Strategic thinking
• Build trust and fosters a positive, inclusive work environment
• Strong problem solving and decision-making ability
• Ability to work well independently and as part of a cohesive team
• Strong communication and interpersonal skills for effective collaboration across all departments
• Lead by example with professionalism, exemplary standards of ethics, integrity, and accountability
• Hold direct reports accountable while maintaining fairness and respect
• High attention to detail and strong organizational skills

Dometic's Core Values

To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.

Are you our next star? Then we would love to see your application.

Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!

Dometic is proud to be an equal opportunity employer. Dometic evaluates qualified applicants without regard to race, color, religion, age, gender, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.