Shipping Customer Service Supervisor
Skills and Qualifications:
Key Responsibilities:
Handling Customer Inquiries
Respond to phone calls, emails, and other communication channels to answer customer questions about shipments.
Resolving Issues
Address and resolve problems such as delays, damages, or missing packages.
Order Processing
Enter and verify customer orders, ensuring accurate shipment details.
Shipping Coordination
Liaise with warehouses, freight forwarders, and carriers to schedule and track shipments.
Document Management
Prepare and manage shipping documents, including invoices, packing lists, and customs declarations.
Communication
Maintain open communication with customers and internal teams to keep everyone informed of shipment status.
Data Entry and Reporting
Maintain records of shipments, track key performance indicators (KPIs), and generate reports.
Customer Relationship Management
Build and maintain positive customer relationships through proactive communication and issue resolution.
Boardroom Appointments is a global specialist in Recruitment, Contract Staffing, Project Staffing, Temporary Employment Solutions, Training, HR Consultancy and Expatriate Mobility that operates extensively in Africa, EMEA, America, and Europe.
We have been industry leaders since 1989. Our dynamic team of recruitment and labour professionals has serviced hundreds of clients and placed thousands of candidates in various industries across the globe. We have gained invaluable insight and experience into global market trends and human resource workings.
We have specialized divisions that enhance our ability to service all clients in the following industries:
- FMGC
- Finance, Banking and Insurance
- Manufacturing and Processing
- Oil and Gas, Mining, Engineering and Construction
- Medical, Pharmaceutical and Health Care
- Logistics and Supply Chain
- Information Technology, Media and Telecommunications
- Waste Management and Sanitation Services
- Renewable and Alternative Energy
- Retail and Commercial Property
- Agriculture and Production
- Government and Public Services
- Call Centre and Customer Support Services
Today, Boardroom Appointments has a global candidate database and network, servicing clients around the world with all their Human Capital needs.
This experience allows clients to rely on us FULLY for all their talent needs, both permanent and temporary, while they focus on their core business.
We custom design solutions to perfectly fit our client's recruitment needs and form long-lasting relationships based on quality service and flawlessly fulfilled deliverables.
Our team is comprised of passionate and driven individuals who strive to maintain the best and most professional service to our clients.
We are focused, passionate, and we love what we do.
