Best Cheer Stone, Inc.

Shipping & Customer Service Representative

Best Cheer Stone, Inc.  •  Farmers Branch, TX (Onsite)  •  2 hours ago
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Job Description

About Us

With a three-decade history on the forefront of the stone market, Best Cheer Stone (BCS) embodies affordable excellence in stone materials. Our goal is to bring the most exquisite stone in the world to fabricators and commercial builders everywhere, pairing the personalized service of a local stonemason with the large-scale capabilities of a global distributor. Our factory-direct facilities on both coasts offer slabs, prefabricated countertops, prefabricated vanity tops, tiles, mosaics, façade panels and cut-to-size items; our west coast facility is home to the country’s largest selection of pre-fabricated countertops and vanity tops.

Position: Shipping Clerk/Customer Service

Job Summary

The Shipping Clerk is responsible for preparing, processing, and verifying shipments to ensure timely and accurate delivery of goods. This role involves coordinating with carriers, maintaining shipping records, and ensuring compliance with company policies and shipping regulations.

Key Responsibilities

  1. Order Processing & Tracking:
  • Process customer orders accurately and efficiently.
  • Monitor order status, track shipments, and provide updates to customers.
  • Coordinate with warehouse teams to ensure timely order fulfillment.
  1. Customer Support & Communication:
  • Respond to customer inquiries via phone, email, or chat regarding orders, returns, and product availability.
  • Resolve customer complaints, delays, or shipping issues professionally.
  • Provide product and inventory information as needed.
  1. Returns & Exchanges:
  • Process returns, exchanges, and refunds according to company policies.
  • Coordinate with the warehouse team to manage returned goods.
  1. Data Entry & Record Keeping:
  • Maintain accurate customer and order records in the company’s database.
  • Generate reports on order statuses, delays, and customer concerns.
  1. Coordination with Warehouse & Logistics:
  • Communicate with warehouse staff to verify stock levels and order status.
  • Work with shipping carriers (FedEx, UPS, USPS, etc.) to resolve delivery issues.
  1. Problem Resolution:
  • Investigate and resolve discrepancies in orders, shipments, or billing.
  • Escalate complex issues to management when necessary.

Qualifications & Skills:

  • High school diploma or equivalent.
  • Previous experience in shipping, receiving, or warehouse roles preferred.
  • Basic computer skills (Microsoft Office, inventory systems).
  • Strong attention to detail and organizational skills.
  • Bilingual (English/Spanish) is required.

Work Environment

  • Distribution center setting.
  • Fast paced with deadlines.
  • May require overtime during peak seasons.

If you're ready to elevate your career within the thriving Stone Industry, submit your resume, along with a cover letter detailing your relevant experience. Join Best Cheer Stone in delivering excellence and innovation to our clients!

Best Cheer Stone is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Best Cheer Stone, Inc.

About Best Cheer Stone, Inc.

Best Cheer was founded in China in 1994. Today, over 22 years later, Best Cheer has grown into the world's largest vertically integrated stone company with 4,500 employees worldwide.

Best Cheer started its expansion into the US market in 2003, with the purchase of the famous Solar White quarry in North Carolina.

Best Cheer Stone, Inc. (BCS), a wholly-owned subsidiary of Best Cheer, was established in 2004 to be the factory-direct distributors at both West Coast and East Coast in the United States.

Best Sheer Stone supplies a wide range of products including slabs (2cm & 3cm), pre-fabricated countertops, cut-to-size products for various commercial projects, façade panels and tiles that include water jet cut, mosaics and sandblasted & carved panels. All done by our state of the art facility in China.

Our west coast distribution center offers the country's largest selection of pre-fabricated countertops and vanity tops. As well as custom made furniture created with natural stone. Available for large cut to size jobs.

Today, BCS is also the leading distributor of African range marble and granite in North America from our newly acquired quarries in Namibia, Africa. We not only bring the most exotic materials to the stone market, but will also help with the local economy through our tangible investment.

With solid support from our 10 factories in China, 25 quarries worldwide and our dedicated staff, we are committed to providing the highest level of service possible, excellent product quality with the most competitive pricing to assist our customers with their commercial projects and residential homes.

BCS is a member of the Marble Institute of America and the Building Stone Institute

Industry
Wholesale & Distribution
Company Size
51-200 employees
Headquarters
Anaheim, CA
Year Founded
1994
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