Job Description

Responsibilities

1. Compile customer’s daily and weekly report (eg. Import duty, payment summary, etc.)

2. Follow-up on order taken and advise customer on their shipment status and details immediately upon receiving shipment details.

3. Coordinating with the trucking operators and to suffice customer’s requirements.

4. Recognize customer’s problem and primary resolve them to achieve satisfaction.

5. Engage the help of other sections if necessary to resolve the problems.

6. Handle customer’s complaints, claims, disputes cases and feedback to supervisor or related parties for corrective action.

7. Ensure proper documentation is present for efficient follow up.

8. Highlight, update or response any irregularities or problems to supervisor or manager for corrective action.

9. Preparing the Commercial Invoice, Packing List, Certificate of Origin, Customer Invoices and others related to the export shipments.

10. Maintain a proper and efficient filling system of all documents for easy and systematic retrieval.

11. To carry out any other duties as may be expected in a post of this level.

12. To attend all safety related training programs and implement accordingly.

13. To ware PPE all the time with care.

14. To follow all safety rule, regulation, instruction, order or measures relating to working safety.

15. To report and escalate any accident, incident or hazard found to the superior without delay.

16. To perform as required by company’s HS&E policy and procedures.

17. To practice the annual emergency and evacuation plan as required.

18. To perform other jobs as assigned by superior.

Requirements

Logistics Management or related field

Bachelor's degree

0-2 years in Logistics or Administration Jobs

Fair command of English, workable computer literacy

Logistics & Supply Chain Management, Product knowledge