Accountable for the overall success of the Shipping and Receiving Department. Responsible for meeting the criteria dictated by local standards to ensure in-coming and out-going shipments of goods are within stated guidelines. Responsible for receiving, storing, shipping and delivering in-coming and out-going guest and department packages and mail. Maintains proper documentation of all incoming and outgoing items.
CANDIDATE PROFILE
Education and Experience
• High School diploma or GED; 4 years experience in the procurement, food and beverage, culinary, loss prevention, or related professional area.
OR
• 2-year degree in Hotel and Restaurant management, Hospitality, Business Administration, or related major; 2years experience in the procurement, food and beverage, culinary, or related professional area.
CORE WORK ACTIVITIES
Managing the ordering, ongoing storage, and monitoring of supplies and equipment
• Supervises operations and ensures compliance with all purchasing, shipping , receiving, and storage policies, standards and procedures
• Ensures workers have supplies, equipment, tools and uniforms necessary to do their jobs
Managing Daily Operations of the Shipping and Receiving Department
• Coordinates deliveries with local agencies, businesses, or stakeholders to allow for sufficient security screening of large trucks or other delivery vehicles (as appropriate or required).
• Maintain continuous communication with hotel staff to anticipate all deliveries
• Enforces proper cleaning routines for equipment, floors, etc
• Ensures staff is properly trained regarding procedures, sanitation, equipment handling and chemical usage
• Trains employees in safety procedures and supervises their ability to follow loss prevention policies to prevent accidents and control costs
• Maintains operations by developing policies and procedures
• Investigates reports and follows-up on employee accidents
• Handles product and service problems and guest complaints
• Ensures hotel polices are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process
• Inspect supplies, equipment, and work areas in order to ensure efficient service and conformance to standards
• Determine the kind of tools and equipment needed to do a job
• Performing routine maintenance on mechanical or technological equipment and determining when and what kind of maintenance is needed
• Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel
Attending Meetings to Improve Quality and Service
• Interacts with internal stakeholders to obtain feedback on product quality and service levels
Achieving/Exceeding Goals
• Strives to improve service performance
• Understands the impact of department’s operation on the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals
• Participates in the development and implementation of corrective action plans in response to stakeholder concerns
Staffing Organizational Units
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met
• Handles the interviewing and hiring of employee team members with appropriate skills
Providing direction to Employees
• Utilizes interpersonal and communication skills to lead, influence, and encourage others
• Empowers employees to provide excellent customer service
• Ensures employees understand service performance expectations and parameters
• Helps employees receive on-going training to understand guest expectations
• Supervises on-going training initiatives and conducts training when appropriate.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of approximately 9,000 properties across more than 30 leading brands in 141 countries and territories.
Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate.
Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains. Please find more information about Marriott International’s job application process and approved email address domains here: http://www.careers.marriott.com/tips-for-applying/
