Our Client, a retailer of consumer applicances is looking for a Shipping and Logistics Manager. The incumbent will be responsible for providing strategic oversight and coordination of all import and export logistics. This role ensures timely, compliant, and cost-effective movement of goods while building and maintaining strong relationships with all key stakeholders, including overseas suppliers, freight forwarders, customs agents, and export customers.

Key Responsibilities

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  Import & Export Operations
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  Coordinate international shipments from origin to final destination.
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  Manage all customs documentation and regulatory requirements for import and export.
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  Liaise with clearing agents, freight forwarders, and port authorities.
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  Track and monitor cargo movement, providing timely status updates to stakeholders.
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  Ensure strict compliance with trade regulations, and company policies.
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  Monitor and reconcile landed costs, including freight, duties, taxes, and surcharges.
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  Supplier & Customer Management
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  Act as the key point of contact for international suppliers and export customers on all logistics-related matters.
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  Monitor 3PL (Third-Party Logistics) performance, delivery timelines, and contractual obligations.
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  Collaborate with the Procurement team to review supplier capabilities and logistics feasibility.
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  Manage freight contracts and negotiate for improved terms where possible.
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  Proactively communicate with customers on order status and issue resolution
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  Coordinate logistics support to meet customer-specific requirements and delivery timelines.
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  Documentation & Compliance
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  Maintain accurate records of all shipping documents (e.g., Bills of Lading, invoices, packing lists).
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  Ensure all documentation complies with legal, regulatory, and internal audit requirements.
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  Prepare and report on shipment performance, delays, and compliance metrics.
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  Ensure full compliance with customs and regulatory requirements to prevent penalties, demurrage, or other avoidable costs.
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  Cost & Performance Optimization
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  Identify opportunities to reduce logistics costs and enhance service levels.
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  Monitor and report on key performance indicators (KPIs) for international logistics.
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  Support budgeting and cost forecasting for import and export operations.

Requirements

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  Qualifications & Experience
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  Bachelor’s degree in Logistics, Supply Chain, International Trade, or a related field.
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  Minimum of 5 years of experience in international logistics or freight forwarding at a mid-level management position.
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  Proven ability to lead and manage teams to deliver against tight deadlines
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  Extensive experience with Import/Export regulations and a strong understanding of the East African import/export environment.
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  Hands-on experience in managing a customs-bonded warehouse.
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  Proficiency with ERP and logistics tracking systems.
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  Key Skills & Competencies
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  Strong planning and coordination skills.
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  High attention to detail and accuracy.
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  Excellent communication and interpersonal skills.
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  Exceptional problem-solving and decision-making abilities.
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  The capacity to manage multiple shipments and competing priorities effectively.
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  Proficient in MS Office and logistics management systems.