Job Description

Supervise valet attendants, key booth attendants, doorman and luggage attendants, deal with guest complaints, competently organize the valet port, park guests vehicles, bring guests vehicles down from garage, help guests with luggage and drive guests to and from the oversize lot.

• Supervise, instruct, train, and discipline valet employees as necessary

• Prepare work schedules

• Monitor checking in and out of man-lift keys

• Monitor and maintain safe operation of man-lift

• Maintain cleanliness of valet office

• Place “FULL” signs out when garage is full and take down when garage is open and available

• Park and retrieve guest’s vehicles

• Secure the guest’s vehicle

• Hang keys on the keyboard on the proper hook

• Remove keys from the keyboard and match to the valet ticket numbers

• File valet tickets in the ticket rack provided

• Move luggage and/or call a bellmen

• Drive guests with oversized vehicles to the employee lot and return guests to their vehicles

• Pull luggage out of luggage room for guests when bellmen is unavailable

• Allowing no one to park outside the valet office without leaving the vehicle key

• Keep valet office door closed when absent from the office

• Answer phones

• Ensure guest courtesy

• Exemplify our core values, family style service, our mission and vision

• Exemplify our DEI (diversity, equity, inclusion) culture

• Perform other job-related duties as assigned

• Ability to understand and comply with all company and departmental rules and regulations, policies and procedures
• Ability to multi-task
• Ability to supervise valet attendants and handle any guest or vehicle problems
• Ability to competently park and retrieve a guest’s vehicle
• A positive attitude and good spirit on job
• High School diploma or equivalent

ADDITIONAL REQUIREMENTS

• Constant direct contact with guests

• Fast paced work area that requires directing guests and answering guest questions

• Work may be performed in confined areas, entail various conditions of hot, cold, noisy, smoky, dimly lit or brightly illuminated, moving objects, high places, slippery surfaces and exposure to solvents/oils, fumes/odors, dirt/dust

• Work requires knowledge and use of electrical, mechanical and computer equipment and flame/heat generated devices

• Work may be performed with others, around others, with verbal contact and/or face-to-face contact

• Work may include shift work and be performed inside and outside

• Position requires Team Member to enter & exit from the Team Member entrance which entails 4 flights of stairs 40 steps)

• Requires seldom sitting, bending & reaching from floor to 6ft., crouching, kneeling, climbing, push/pull up to a static weight of 15-lbs., lifting/carrying up to 50 lbs.; occasional, standing, walking, balancing, driving; frequent repetitive use of dominant hand and occasional use of both hands, frequent light/firm grasping with dominant hand and occasionally with both hands, finger dexterity, near/far vision acuity, depth perception, field of vision and absence of color blindness

• Must be able to perform simple tasks, coordinate, analyze, supervise, instruct others and drive a vehicle, follow instructions, meet time requirements; must have simple reading, writing, math, clerical, memorization, problem solving, use of independent judgment and decision making skills

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.