Job Description

As a Shift Supervisor at Popeyes, you will be responsible for overseeing daily operations during your assigned shift, ensuring exceptional customer service, efficient store performance, and a positive working environment for team members.

Responsibilities:

• Supervise, train, and motivate a team of customer service associates and sales associates during your assigned shift.
• Ensure all store policies, procedures, and standards are adhered to, including those related to cash handling, inventory management, and customer service.
• Handle customer inquiries, concerns, and complaints professionally and efficiently to ensure customer satisfaction.
• Monitor and manage inventory levels, including receiving, stocking, and rotating products.
• Perform cash management duties, including register reconciliation, bank deposits, and safe management.
• Maintain a clean, organized, and safe store environment, addressing any maintenance or safety issues promptly.
• Prepare daily reports on sales, inventory, and other operational metrics.
• Assist with scheduling, performance reviews, and disciplinary actions for team members as needed.
• Open and close the store according to established procedures.

Qualifications:

• Proven ability to lead and motivate a team.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Basic computer proficiency, including point-of-sale (POS) systems.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to lift up to 50 pounds and stand for extended periods.

Disclaimer:

The list of Principal Duties, Essential Functions, and Basic Qualifications is illustrative but not exhaustive. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change without notice.

Onvo is an equal opportunity employer. Onvo maintains a work environment in which Team Members are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Team Members without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, and sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.