Job Description
Shift Supervisor
Shifts Available:
2nd Shift - 3:00 PM to 11:30 PM Tuesday - Saturday
Weekend - 10 AM to 8 PM Friday-Monday with the ability to cover 7 AM to 5 PM or 1 PM to 11 PM.
At The Centers, meaningful work is grounded in a culture where people feel valued. As a 2026 USA TODAY Top Workplaces winner, the organization is nationally recognized, based entirely on employee feedback, for trust, purpose, and care. This position plays an important role in advancing our mission and supporting the communities we serve.
Who We Are
The Centers' H.O.P.E. Campus is committed to creating a safe, trauma-informed residential environment where young people are supported through meaningful therapeutic relationships, emotional growth, and evidence-based care. Our team is driven by compassion, consistency, and a shared belief that every youth deserves a stable, nurturing environment in which to heal and grow.
About the Role
Hope Campus is committed to creating a safe, trauma-informed residential environment where youth are supported through therapeutic relationships, emotional regulation, and the use of most appropriate interventions for each young person.
The Shift Supervisor provides leadership and oversight of residential unit operations during assigned shifts, supervising Residential Treatment Specialists and ensuring the consistent implementation of trauma-informed care, Therapeutic Crisis Intervention (TCI) practices, and restraint reduction strategies. The Shift Supervisor is responsible for maintaining program structure, modeling emotional regulation and professional behavior, directing staff during crisis situations, and ensuring the safety and well-being of youth and staff within the residential environment.
Qualifications
Education:
High school diploma or GED;
A Bachelor’s degree program, in a related field, may substitute for experience
License or Certification:
None required
Experience:
At least 3 years in residential or behavioral health setting
At least 1 year supervisory experience
Other:
Valid driver license in the State of Ohio with an acceptable driving record
Successful completion of all required post-offer background checks
Current TB skin test or equivalent showing no signs or symptoms of tuberculosis upon first day of work
Successful completion of the following training courses or certifications within 30 days of starting work
Therapeutic Crisis Intervention
BLS certification
Safety
Routine Care
Youth Engagement
Trauma Informed Care
Successful completion of the following training courses within the first 6 months of starting work.
Mental Health First Aide
Advanced De-Escalation
Incident Documentation
Leadership Skills
Emotional Intelligence
Managing Conflict
Coaching Framework
Situational Leadership
Skills
Leadership and Supervision
Provides direct supervision and leadership to Residential Treatment Specialists I, II, and III during assigned shifts.
Establishes clear expectations for staff performance, professional conduct, and program structure.
Delegates responsibilities and coordinates staff assignments to ensure safe and effective unit operations.
Provides real-time direction and guidance to staff during routine programming and crisis situations.
Monitors staff adherence to program expectations, policies, and procedures.
Models professionalism, accountability, and appropriate professional boundaries.
Addresses staff concerns, questions, and operational issues during the shift.
Maintains clear awareness of youth supervision and staffing coverage at all times.
Program Operations and Oversight
Ensures residential routines, schedules, and program expectations are consistently implemented.
Maintains awareness of youth whereabouts, activities, and participation in programming.
Ensures appropriate supervision and safety within the residential unit environment. Monitors the condition and safety of the unit environment.
Reviews incident documentation and shift reports for accuracy and completeness.
Communicates significant events, safety concerns, and operational updates to leadership and incoming shifts.
Emotional Regulation and Professional Modeling
Demonstrates advanced emotional self-regulation and maintains a calm presence during stressful or crisis situations.
Models appropriate emotional responses and problem-solving strategies for staff and youth.
Supports staff in maintaining emotional regulation when responding to challenging youth behavior.
Promotes respectful communication and professional interactions among staff and youth.
Maintains situational awareness and sound judgment in high-stress situations.
Supports post-crisis debriefing and reflection
Crisis Response and Restraint Reduction Leadership
Demonstrates strong understanding of the Therapeutic Crisis Intervention (TCI) Stress Model of Crisis.
Guides staff in recognizing early signs of escalation and implementing preventative strategies.
Directs staff in the use of verbal and non-verbal de-escalation techniques to prevent crisis situations.
Ensures staff prioritize least restrictive interventions and adhere to restraint reduction practices.
Coaches staff in co-regulation strategies and emotional first aid during youth distress.
Monitors the appropriate use of approved physical safety interventions according to training.
Leads post-crisis debriefings to support team reflection and improved response.
What You'll Do
Other duties may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made for qualified individuals to perform the essential duties.
Supervises residential unit operations during assigned shifts.
Provides direct oversight and supervision of Residential Treatment Specialists I, II, and III.
Assumes primary operational responsibility for the residential unit during assigned shifts, ensuring the safety of youth, staff, and the facility.
Maintains structure, routines, and expectations within the residential program environment.
Ensures youth safety, supervision, and participation in daily programming and activities.
Maintains awareness of youth whereabouts and staff assignments throughout the shift.
Provides real-time direction and support to staff in managing youth behavior and program activities.
Responds to crisis situations and directs staff in appropriate intervention strategies.
Utilizes Therapeutic Crisis Intervention (TCI) principles to prevent and de-escalate crisis situations, prioritizing emotional regulation, co-regulation, and least restrictive interventions to maintain safety.
Monitors the appropriate use of approved physical safety interventions and ensures adherence to agency policies and training protocols.
Reviews incident reports and shift documentation to ensure accuracy, completeness, and compliance with agency standards.
Ensures incidents, safety concerns, and significant events are communicated to appropriate leadership and documented according to agency policy.
Maintains communication with residential leadership and other departments regarding operational concerns, youth needs, and safety issues.
Ensures staff maintain appropriate youth supervision, engagement in programming, and adherence to treatment plans.
Serves as the on-call supervisor during assigned times, responding to staffing needs and operational concerns as they arise.
Coordinates shift coverage for call-offs or staffing shortages by identifying and securing appropriate staff to maintain safe supervision ratios and program operations.
Understands that the organization reserves the right to mandate overtime as needed to ensure the safety, supervision and care of the youth
Adjusts staff assignments as needed to ensure appropriate supervision and effective program functioning throughout the shift.
Monitors staff adherence to agency policies, procedures, therapeutic expectations, and program routines during assigned shifts.
Maintains a safe, structured, and therapeutic residential environment for youth and staff.
Other Non-Essential Duties and Responsibilities
Maintains professional knowledge and skills.
Participates in required meetings and training sessions.
Assists with transportation or program support when necessary.
Performs other duties as assigned.
PHYSICAL DEMANDS described here are representative of those required to successfully perform the essential duties of this position.
Ability to lift and carry up to 50 pounds safely.
Ability to remain on feet for extended periods throughout the shift.
Frequent bending, squatting, kneeling, and movement throughout the unit.
Ability to respond quickly during crisis situations.
Ability to perform approved physical safety interventions in accordance with Therapeutic Crisis Intervention (TCI) training.
WORKING CONDITIONS described here are representative of those that must be met by an employee while performing the essential duties of this position.
Smoke-free work environment.
Work schedule may include evenings, weekends, and holidays.
Work involves exposure to physical risks including crisis intervention, physical safety interventions, loud noises, and stressful situations.
The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.
