This role is about becoming a leader. You are now responsible for supervising and coaching others who need your direction and your help. You also own every shift you run. It is a great responsibility because you now have a broader impact on team members, customers, and the business. Yours is an example that others take note of and follow. Your reputation is on the line to make your shifts well-run and profitable. On your shift, you are the leader.
Key Responsibilities (what Shifts do) Step Change Thinker Is quick to see core issues in complex situations Encourages questions from the team and is comfortable talking about options that don’t currently exist
Know How Builder Seeks continuous feedback from different sources to improve their own performance Executes shift success routines effectively Execute core operations procedures (e.g., shift accountability, product projections, Repair & Maintenance (R&M) spending, Cost of Sales/Cost of Labor (COS/COL) controls) on each of their shifts
People Grower Champions and role models How We Win Together (HWWT²) and Achieving Breakthrough Results (ABR) culture within their store Supports the RGM/AUM in executing strategies for training talent using the Learning Zone and shoulder to shoulder activities Role models and coaches using the EARS Model (Explore, Analyze, Respond and Making it Stick) to help build the capability of their team Holds team members accountable for performance below expectations Recognizes employees for exceptional performance using CHAMPS cards to reinforce breakthrough results Demonstrates positive energy at all times
We’re KFC. The iconic, brand making world-famous finger lickin’ good fried chicken since 1952. Our unrivaled people and culture are the true heart and soul of our brand. It’s where our people promise comes to life every day. Where our employees can be their best selves, make a difference, and have fun — serving chicken and delighting customers at more than 28,000 restaurants in 150 countries and territories around the world. There’s room for all people and voices at our table. Pull up a chair.
At the center of our restaurant system is the KFC Global division, which serves as our global Restaurant Support Center (RSC) headquartered in Dallas, TX. Here, we support our regional in-market teams, franchise business partners, and nearly one million team members who serve up our delicious fried chicken around the world.
We’re redefining what the future of work looks like. Our 15 business units partner to develop strategies, tools, and best practices for success. KFC Global offers a hybrid work environment — trusting our people to work their best way, whether in the office or at home.
No matter your role or function, everyone works with teams from across the globe to drive our shared vision — sharing the joy of our best-tasting fried chicken with the world. No matter how or when you connect with us, KFC will be making the best chicken, hands down, for generations to come.
In addition to our growing global footprint, as a subsidiary of Yum! Brands (NYSE: YUM), we also get to collaborate on exciting projects with our sister brands, Taco Bell, Pizza Hut, and The Habit Burger Grill.
All you have to do is bring it.
Bring your individuality to the table. Bring your passion and grit. We’re all about our people. The Originals. Their ideas, stories, and unique contributions make us who we are. And we want you to be part of it.
