Shift Supervisor
ROLE SUMMARY
Key Responsibilities (what Shifts do) Step Change Thinker Is quick to see core issues in complex situations Encourages questions from the team and is
comfortable talking about options that don’t currently exist
Know How Builder Seeks continuous feedback from different sources to improve their own performance Executes shift success routines effectively Execute core
operations procedures (e.g., shift accountability, product projections, Repair & Maintenance (R&M) spending, Cost of Sales/Cost of Labor (COS/COL)
controls) on each of their shifts
People Grower Champions and role models How We Win Together (HWWT²) and Achieving Breakthrough Results (ABR) culture within their store Supports the
RGM/AUM in executing strategies for training talent using the Learning Zone and shoulder to shoulder activities Role models and coaches using the EARS
Model (Explore, Analyze, Respond and Making it Stick) to help build the capability of their team Holds team members accountable for performance below
expectations Recognizes employees for exceptional performance using CHAMPS cards to reinforce breakthrough results Demonstrates positive energy at all
times
Shift Supervisor (CONTINUED) Key Responsibilities (continued) Action Driver Role models customer mania and demonstrates a passion for winning by executing
on the following standards on each of their shifts: CHAMPS, CFF (Cleanliness, Friendliness, and Food), and projections Goes for breakthrough results by
analyzing the financial performance of their shift and identifying solutions to improve the results Supports the RGM/AUM in ensuring that the marketing
initiatives are being executed
Intentionality to Lead Takes advantage of every opportunity, both formal and informal, to enhance their leadership skills Is committed to helping others
grow and develop in their role
Other Requirements: Arrive at work on time Flexible scheduling Follows procedures regarding operation of restaurant equipment (including fryers, ovens,
etc.) Regular access to personal vehicle Able to lift up to 25 lbs. and carry up to 30 feet Able to push/pull up to 90 lbs. up to 30 feet Able to stand and
walk for a majority of work shift Follows KFC cash handling safety and security procedures Adheres to KFC and City/State/United States safety requirements
Knowledge of and compliance with KFC’s Human Resources policies and processes
We’re KFC. The iconic, brand making world-famous finger lickin’ good fried chicken since 1952. Our unrivaled people and culture are the true heart and soul of our brand. It’s where our people promise comes to life every day. Where our employees can be their best selves, make a difference, and have fun — serving chicken and delighting customers at more than 28,000 restaurants in 150 countries and territories around the world. There’s room for all people and voices at our table. Pull up a chair.
At the center of our restaurant system is the KFC Global division, which serves as our global Restaurant Support Center (RSC) headquartered in Dallas, TX. Here, we support our regional in-market teams, franchise business partners, and nearly one million team members who serve up our delicious fried chicken around the world.
We’re redefining what the future of work looks like. Our 15 business units partner to develop strategies, tools, and best practices for success. KFC Global offers a hybrid work environment — trusting our people to work their best way, whether in the office or at home.
No matter your role or function, everyone works with teams from across the globe to drive our shared vision — sharing the joy of our best-tasting fried chicken with the world. No matter how or when you connect with us, KFC will be making the best chicken, hands down, for generations to come.
In addition to our growing global footprint, as a subsidiary of Yum! Brands (NYSE: YUM), we also get to collaborate on exciting projects with our sister brands, Taco Bell, Pizza Hut, and The Habit Burger Grill.
All you have to do is bring it.
Bring your individuality to the table. Bring your passion and grit. We’re all about our people. The Originals. Their ideas, stories, and unique contributions make us who we are. And we want you to be part of it.
