Job Description

The Shift Manager Duke’s is responsible for the successful operation of Duke’s Chophouse and directing the work of the staff, assuring that guests have a favorable experience when visiting our outlets or the gaming floor.

Job Title: Shift Manager Duke’s

Department: Food & Beverage

Reports To: Manager Duke’s

FLSA Designation: Exempt

License Type: Gaming

Salary Range: $80,000 - $95,000

Essential Job Functions:

• Ensures proper staffing for forecasted volume and budgetary guidelines through proper training of supervisors
• Orders and monitors inventories and reports discrepancies to the Director
• Meets budgeted figures for labor and other expenses
• Formulates, administers, and enforces departmental policies and performance standards
• Notifies team members and supervisors of changes in policy and procedure
• Must work closely with department trainer to ensure all new hires are trained both with classroom and floor programs. Ensure all existing team members are attending follow up training sessions
• Communicates any problems or concerns to Director and other departments as needed
• Coordinates all activities in Duke’s relating to recruiting and selection of applicants
• Communicates with departments to ensure proper communication by conducting and participating in departmental meetings
• Establishes performance and profit objectives for short-term and long-term goals
• Maintains files in such a way that another manager could perform efficiently in the event of his/her absence
• Held accountable for the accuracy and thoroughness of departmental records and reports
• Promotes the casino through good will and positive attitude
• Ensures a maximum level of service and satisfaction throughout the property, in Duke’s operations, is achieved and maintained
• Maintains high sanitation and safety standards
• Ensures departmental compliance with applicable federal and state laws governing food & beverage
• Maintains sufficient materials and products in the work location
• Maintains security of products and areas assigned to department
• Ensures rotation of products
• Understands that this is a 24-hour responsibility and is always accessible
• Maintains professional grooming and appearance and acts as a role model according to established policy
• Ensures that all Team Members are treated in a fair and consistent manner
• Performs any other duties as specified or assigned by the Director or any member of executive management
• Develop and train sales team approach with all Duke’s personnel
• All other duties as assigned
  
  

Qualifications:

• Possesses complete knowledge of all procedures related to the job
• Ensures that all guests are treated in a prompt, professional and courteous manner
• Must possess outstanding interpersonal communications skills to effectively interface with guests, supervisors, and team members
• Prior experience is necessary as well as a proven track record demonstrating sound judgment and the ability to perform well under pressure
• Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy
• Attends all Management training sessions and seminars as prescribed
• Must have successfully completed and maintain certification in Food Sanitation Management within 120 days of employment
• Must be able to obtain and retain a New York State Gaming license
• Must be able to use a computer
• Must be able to understand and communicate Material Safety Data Sheets to all team members
• Adheres to the Cut off Procedure and ensures all documentation is completed and turned into Guest Safety, and the Director
• Communicates all concerns and observations to the Director
• Supports all departments with any requests or assistance
• Ability to communicate with feam members and guests
• Ability to be a TEAM player
• Ability to successfully fulfill the pre-employment process
• Ability to work flexible shifts and days of the week including holidays
• Ability to obtain and maintain all necessary licensing
  
  

Working Conditions:

• Regularly required to see, talk, and hear; use hands to finger, handle, or feel and reach with hands and arms; stand and walk
• Must occasionally lift and lift to 25 pounds
• Frequently required to stoop, crouch, or kneel
• Ability to interact with others while maintaining a courteous and positive demeanor
• Exposure to smoke filled environment and high noise level