• 
  To oversee and give support to the overall operations of the department during each work shift.

• 
  To conduct a briefing to relate general or operational information or any new instruction to the hosts.

• 
  To assign job tasks with guidance to hosts
  on
  assigned locations.

• 
  Identify potential players to build up a good rapport to drive incremental
  visitations
  to our venue.

• 
  Monitoring and approving complimentary items offered to players in accordance with company guidelines and policy.

• 
  Proactively resolves any guest issue that arises, including the coordination of departmental assistance when necessary.

• 
  To assist with providing solutions and service recovery regarding guests’ concerns and important issues raised by on-floor hosts.

• 
  To initiate ideas to improve operation workflow, collection of customer data, procedures, and human contact.

• 
  Cohesive relationships with other departments – maintaining professional and correct communication with other staff.

• 
  To monitor Hosts accomplishment with their daily KPIs (Key Performance Indicator).

• 
  To ensure hosts provide a high standard of customer service that exceeds customers’ expectations through anticipating, attentiveness, and responding to customer’s needs and problems with urgency and displaying friendliness and courtesy.

• 
  Gathers feedback from patrons to enhance the development of new events and other incentives in the property and promote in-house programs and promotions, as well as assist Event & Promotion in the execution of events & promotions.

Requirements

• 
  College degree holder.

• 
  With 3-5 years relevant experience in Gaming Industry