Job Description

Responsible for management and supervision of poker activities on assigned shift

Job Title: Poker Shift Manager

Division: Gaming

Department: Poker

FLSA Designation: Exempt

License Type: Key Gaming

Salary Range: $85,000 - $105,000

Essential Job Functions:

• Maintains game security and protects company assets at all times
• Engages guests during their play and develops relationships to create customer loyalty and repeat visits
• Manages guest disputes, issues or concerns related to the department while maintaining a professional demeanor, balancing the need to protect assets and ensures regulatory compliance with guest satisfaction
• Manages staffing levels according to volume of business
• Enforces all poker procedures and policies
• Prepares necessary shift and other reports
• Makes recommendations for policy or operational changes to ensure efficiency and compliance with regulations
• Operates in accordance with operating budget and assists with budget preparation and analysis. Ensures compliance with all regulatory controls both internal and external including but not limited to state and federal labor laws and the New York State Gaming Commission regulations and guidelines
• Discretionary ability to extend complimentary services in accordance with the approved comp matrix
• Hires, trains and manages staff in accordance with organizational and approved departmental policies, practices and programs
• Performs all other duties as assigned

Qualifications:

• Must be 21 years of age or older
• High School diploma or equivalent. College degree preferred
• Five or more years’ experience in poker supervision and management
• Knowledge of poker procedures, game protection, regulations and training requirements
• Must have strong leadership skills with a clear focus on guest service and Team Member relations as a priority
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to deal with problems involving a few concrete variables in standardized situations
• Must possess excellent customer relations and communication skills.
• Available to work flexible shifts, weekends and holidays
• Ability to obtain and maintain all necessary licensing

Physical and Mental Demands:

• Regularly required to stand for extended periods of time, see, walk, talk and hear; use hands to finger, handle, or feel and reach with hands and arms
• Must occasionally lift up to 25 pounds
• May be exposed to high levels of noise for long periods of time
• Able to work with others while maintaining a positive and professional demeanor