Taco Bell

Shift Manager - IHOP

Taco Bell  •  New York (Onsite)  •  2 months ago
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Job Description

Shift Manager

Responsibilities:

  • Deliver superior service and maximize customer satisfaction
  • Respond efficiently and accurately to customer complaints
  • Regularly review product quality
  • Supervise shifts
  • Appraise staff performance and provide feedback to improve productivity
  • Ensure compliance with sanitation and safety regulations
  • Manage the restaurant’s good image and suggest ways to improve it
  • Control operational costs and identify measures to cut waste
  • Complete nightly checkout reports
  • Assist manager in training new and current employees on proper customer service practices
  • Implement policies and protocols that will maintain future restaurant operations

Requirements:

  • Proven work experience as a Restaurant Manager, Assistant Manager, Shift Leader, Hospitality Manager or similar role – Minimum 1 year
  • Proven customer service experience as a manager
  • Ability to remember and recall ingredients and dishes to inform customers and servers
  • Familiar with restaurant management software, like Micros
  • Strong leadership, motivation, and people skills
  • ServSafe Certified preferred but not required
  • Available to work nights and weekends
Taco Bell

About Taco Bell

Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone’s favorite Crunchy Tacos on the West Coast to a global brand with 8,200+ restaurants, 350 franchise organizations, that serve 42+ million fans each week around the globe. We’re not only the largest Mexican-inspired quick service brand (QSR) in the world, we’re also part of the biggest restaurant group in the world: Yum! Brands.

Much of our fan love and authentic connection with our communities are rooted in being rebels with a cause. From ensuring we use high quality, sustainable ingredients to elevating restaurant technology in ways that hasn’t been done before… we will continue to be inclusive, bold, challenge the status quo and push industry boundaries.

We’re a company that celebrates and advocates for different, has bold self-expression, strives for a better future, and brings the fun while we’re at it. We fuel our culture with real people who bring unique experiences. We inspire and enable our teams and the world to Live Más.

At Taco Bell, we’re Cultural Rebels.

Industry
Food & Beverage
Company Size
10,000+ employees
Headquarters
Irvine, CA
Year Founded
1962
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