Job Description

About THG

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.

From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.

With us, you’ll go further, faster. What are you waiting for?

Location: David Berryman, Luton, LU2 9NY

About THG Manufacturing – Part of THG Nutrition

THG Manufacturing is the powerhouse behind some of the world’s most recognisable nutrition and wellness brands, including Myprotein, Myvegan & Myvitamins. As part of THG Nutrition, our purpose-built, state-of-the-art facilities enable us to control every step of the product journey, from concept and formulation to manufacturing, packing, and distribution.

With vertically integrated operations, we combine innovation, quality, and scale to produce industry-leading health and wellness products, including powders, capsules, tablets, snacks, and bars. Our in-house capabilities give us the agility to respond to trends quickly, deliver consistently for our customers, and lead the way in a fast-paced global industry.

Our mission is to empower healthier lives worldwide, and THG Manufacturing plays a critical role in making that possible. Whether it’s developing the next best-selling protein bar or ensuring world-class production standards, our teams are driven by purpose, powered by technology, and united by values that break boundaries and push the industry forward.

It’s a truly exciting time to be part of THG Manufacturing — and we’re always on the lookout for passionate, talented individuals to help shape the future of Nutrition.

About the Role

Reporting to the Site Operations Manager, the Shift Manager (Days) is responsible for leading and developing a team of Production Operatives to consistently deliver Safety, Quality, Delivery, Cost and People objectives across the David Berryman manufacturing operation.

The role is accountable for driving operational excellence through strong leadership, effective resource management and continuous improvement initiatives, while fostering a culture of accountability, engagement and high performance. Working collaboratively with Planning, Engineering, Quality and wider operational teams, the Shift Manager ensures production targets are achieved whilst maintaining the highest standards of food safety, employee safety, compliance and customer satisfaction.

As part of the operational leadership team, the Shift Manager will play a key role in developing team capability, supporting business growth and delivering sustainable performance improvements across the site.

As a Shift Manager you will:

Health, Safety & Environment

• Drive a positive health and safety culture through visible leadership and role modelling of best practices.
• Ensure compliance with all legal, regulatory and company health and safety requirements.
• Lead accident investigations, risk assessments and corrective action implementation to reduce risk and improve site safety performance.

Quality & Food Safety

• Champion GMP, HACCP and food safety standards across all production activities.
• Maintain audit readiness and promote a right-first-time culture.
• Manage non-conformance investigations and ensure timely completion of CAPA actions.
• Escalate food safety or product quality risks immediately and implement effective containment actions where required.

Leadership & People Management

• Lead, coach and motivate a team of Production Operatives to achieve operational objectives.
• Manage employee performance, attendance and employee relations matters consistently and fairly.
• Promote THG values, behaviours and a culture of respect, accountability and engagement.
• Lead structured shift handovers and daily communication meetings to ensure alignment on priorities and targets.

Training & Development

• Maintain team skills matrices, training plans and competency assessments.
• Ensure effective induction and onboarding programmes for new starters.
• Drive cross-training and multi-skilling initiatives to improve operational flexibility.
• Develop succession plans and identify future leaders within the operation.
• Conduct regular one-to-one meetings, coaching sessions and development reviews.

Operational Delivery

• Deliver daily production plans while ensuring schedule adherence and operational efficiency.
• Optimise labour, material and equipment utilisation to maximise productivity.
• Work collaboratively with Planning, Engineering and Quality teams to achieve production objectives.
• Lead root cause analysis and problem-solving activities to minimise downtime and operational losses.

Cost & Performance

• Drive continuous reduction of waste, downtime and process variation.
• Monitor and report on key operational KPIs including labour efficiency, yield and performance metrics.

Continuous Improvement

• Foster a culture of lean manufacturing and operational excellence.
• Encourage and support team-led improvement initiatives that enhance site performance and capability.

What skills and experience do I need for this role?

• Minimum 5 years' leadership experience within FMCG manufacturing, food production or a similar operational environment.
• Strong knowledge of food safety systems including GMP and HACCP.
• Demonstrable people management experience, including coaching, performance management and employee engagement.
• Experience driving continuous improvement initiatives and operational performance enhancements.
• Strong organisational, communication and stakeholder management skills.
• Ability to operate effectively in a fast-paced manufacturing environment.
• Competent user of Microsoft Office applications and operational reporting systems.

Qualifications

• Relevant manufacturing, food production or operational management qualification desirable.
• Food Safety and HACCP certification desirable.
• Health and Safety qualification (IOSH or equivalent) desirable.
• Fluent English communication skills, both verbal and written.
• Strong analytical and problem-solving capabilities.
• Excellent leadership and influencing skills.

What’s in it for me?

Career Development

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.
• Develop your expertise through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.
• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Unlock 2 days volunteer leave after 12 months

Wellbeing Support

• Access face-to-face and virtual appointments with our in-house GP.
• Access our 24/7 Employee Assistance Programme (EAP), which is provided by Bupa.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Up to 50% staff discount on THG brands.
• Know someone who would be perfect for THG? Refer them and get up to £1,000 when they pass their probation.
• Anniversary gifts when you hit 5 and 10 years of service.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.