Job Description

Shift Manager

REPORTS TO:General Manager

Salary Range:TBD

Job Statement:A Shift Manager plays a critical role in achieving OUR MISSION: To deliver the best burger and fry experience ever and have fun doing it. With that in mind, a Shift Manager is responsible for leading the team to achieving operational excellence every day. A Shift Manager is a technical expert in all front of the house and back of the house positions and is actively pursuing the proficiency required to be promoted to a General Manager position.

A Shift Manager is accountable for the following business areas:

Align to the Culture

• Demonstrates and coaches team to achieve Guest Obsession
• Plans to achieve staffing plan
• Provides employees training, feedback, praise and recognition to achieve employee satisfaction
• Leverages training/human resource systems to limit employee turnover

Sales

• Ensures all products are made to recipe and correct temperature
• Demonstrates and trains employees on attributes that comprise personal commitment
• Manages the shift to achieve operational excellence

Profit

• Executes systems to achieve food cost objectives
• Manages inventory days on hand
• Schedules to achieve labor cost objectives

Food Safety/Safety

• Food safety principles followed to ensure there are no repeat critical violations on Health Department inspections
• Trains employees to avoid injury
• Monitors compliance to OSHA regulations

Personal Impact Areas

• Personal Effectiveness
• Dynamic Leadership
• Communication Skills
• Global Thinking and Decision Making
• Coaching and Development

Physical Actions: A Shift Manager, will be required to perform the following physical actions during the course of the shift:

• Standing
• Walking
• Stooping/bending
• Reaching
• Safely transporting up to 50#
• Handling cleaning products

A Shift Manager may be exposed to, and required to tolerate, the heat, humidity and cleaning materials used throughout the restaurant.