Job Description

Are you an experienced operations leader who thrives in a fast-paced warehouse environment?

Do you enjoy developing teams, driving operational performance and delivering exceptional customer service? Are you confident leading large teams while balancing productivity, safety, quality and customer expectations?

Here at GXO, we're recruiting for Shift Managers to join our M&S operation in Sherburn-in-Elmet This is an exciting opportunity to lead a newly created twilight shift, taking responsibility for warehouse performance, colleague engagement and customer delivery within a busy and growing operation.

This is a full-time, permanent role, working a 4 on, 4 off shift pattern (13:00 – 01:00)

Pay, benefits and more:

We’re offering a salary of £35,000, alongside 23 days annual leave, a company‑sponsored pension scheme, life assurance, 24/7 access to an online GP service and a comprehensive employee assistance programme. You’ll also gain access to our MyBenefits platform, offering high‑street discounts, cashback cards, cycle‑to‑work schemes and more, as well as opportunities to develop your leadership career within GXO.

What you’ll do on a typical day:

• Lead and manage warehouse operations across your shift, ensuring productivity, service, quality and safety targets are consistently achieved while delivering excellent customer outcomes
• Develop, coach and support Team Leaders and operational colleagues, building a high-performing culture focused on accountability, engagement and continuous improvement
• Monitor operational KPIs, service levels and resource utilisation, implementing corrective actions and driving efficiencies to maximise operational performance
• Act as a key customer liaison, ensuring service requirements are met, operational issues are resolved promptly, and strong working relationships are maintained
• Drive a proactive health & safety culture, ensuring compliance with company standards, conducting investigations where required and promoting safe working practices across the operation

What you need to succeed at GXO:

• Proven leadership experience within a warehouse, logistics or supply chain environment, with responsibility for managing people and operational performance
• Strong understanding of KPI management, continuous improvement methodologies and operational planning within a fast-paced environment
• Experience leading and developing teams, including performance management, coaching and employee engagement activities
• Strong communication and stakeholder management skills, with the ability to influence at all levels and build effective customer relationships
• Experience working with warehouse management systems and operational reporting, alongside strong commercial awareness and a results-driven approach

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.