Choice Hotels International

Shift Manager

Choice Hotels International  •  Nassau, BS (Onsite)  •  1 month ago
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Job Description

The Shift Manager is responsible for the day-to-day operations of the hotel during their assigned shift. They are responsible for managing staff, ensuring guest satisfaction, and maintaining the smooth and efficient functioning of the hotel.


Key Responsibilities:

  • Welcome all visitors to the hotel in a warm and friendly manner, ensuring that all guests receive prompt service
  • Obtain feedback from guests and discuss ways for improvement
  • Complete inspections/property walks with hotel security of all facilities ensuring there are no deficiencies, and if so, report to the necessary department leaders.
  • Manage, direct and ensure high guest satisfaction in the delivery of all services.
  • Maintain a clean, comfortable, and safe environment for guests and staff
  • Manage hotel operations, including check-in and check-out procedures, room assignments, and billing
  • Respond to emergencies and take appropriate action
  • Adhere to hotel policies, procedures, and safety regulations
  • Completion of end of shift reports detailing all action items for the following day and highlighting all guests' interactions and concerns

Skills & Qualifications:

  • Bachelor's degree in hospitality management or a related field
  • Experience with hotel systems and software preferred
  • Minimum of 3 years' experience in hotel industry
  • Minimum of 3 years in a leadership role
  • Strong leadership and decision-making abilities
  • Excellent communication, interpersonal and problem-solving skills
  • Knowledge of Health and Safety standards within the hotel.

Additional Skills:

  • Must be self-motivated and energetic.
  • Maintain routine records and prepare reports.
  • Must be organized and possess good work habits, giving attention to details.
  • A proven record of team leadership skills with ability to schedule, coach, train and support team members, ensuring they perform in accordance with established hotel standards.
  • Attention to detail and the ability to follow and present instructions thoroughly.
  • Ability to work effectively with all departments.
  • Working knowledge of Excel and Microsoft Word.
Choice Hotels International

About Choice Hotels International

Choice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world. The challenger in upscale and a leader in midscale and extended stay, Choice® has nearly 7,500 hotels, representing more than 630,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that range from full-service upper upscale properties to midscale, extended stay, and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® rewards program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com. At our worldwide corporate headquarters in the Washington metropolitan area (North Bethesda, MD), our IT center in Scottsdale, AZ, and Minneapolis, MN, and through our associates across the globe, we keep those hotels humming by serving as a champion for our franchisees. When you #MakeItYourChoice, you will have the environment, the tools, and the momentum to drive your career and organizational success.

Industry
Travel & Hospitality
Company Size
1,001-5,000 employees
Headquarters
North Bethesda, Maryland
Year Founded
Unknown
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