Job Description

A Popeyes Shift Manager ensures all Team Members during a shift exemplify Popeyes famous Cajun Hospitality while serving Guests and creating a memorable experience while upholding Popeyes’ Brand Standards. Shift Managers support the General Manager (GM) and Assistant Manager (AM) in making sure all food is freshly prepared and cooked to perfection for every Guest. The Shift Manager ensures Team Members deliver food to guests that is cooked to perfection, made with love, and served up with Popeyes® famous Cajun Hospitality. Shift Managers enjoy creating a collaborative spirit within the restaurant – they are energized by the opportunity to learn and grow.

We need a Shift Leader to join our restaurant team. Shift Leaders are trained to perform all the duties performed by the Team Members, with additional responsibility for directing the daily operations of a restaurant in the General Manager's and Assistant Manager's absence. This includes but is not limited to ensuring compliance with company standards in all areas of operation including product preparation and delivery, customer relations, restaurant maintenance, team management and other duties as required or assigned.

Position Duties:

• Ensure your team provides outstanding service & satisfied guests
• Train & coach the team
• Set an example by maintaining an excellent working knowledge and high level of proficiency in restaurant operations
• Provide coaching and feedback to the team
• Supervise in accordance with the company’s values, traits and behaviors
• Demonstrate strong problem-solving skills
• Follow and enforce all cash policies; address and document any policy violations
• Any / all other duties as assigned by the Restaurant General Manager (RGM)

Position Requirements:

• 0-2 year of supervisory experience in a restaurant or retail setting
• Excellent customer service skills
• Must be able to perform under pressure in a high-volume setting