Benefits/Perks
About PJ's CoffeePhyllis Jordan, a pioneer in the coffee industry, founded PJ’s Coffee of New Orleans in 1978 and demonstrated that better beans, superior roasting techniques, and pure passion for the art of coffee making mattered. In 2008, the company was purchased by New Orleans natives and brothers, Paul, Steven, and Scott Ballard. PJ’s Coffee serves a wide variety of hot, iced, and frozen coffee beverages using only the top 1% of Arabica beans, as well as organic tea and fresh breakfast pastries. PJ’s Original Cold Brew™ Ice Coffee is brewed daily using a special cold-drip process that protects the flavor and strength of the beans while producing a coffee that is two-thirds less acidic – a process and technique developed by its founder and used for more than 40 years at all PJ’s locations. Bags of whole bean coffee and single-serve cups of PJ’s Coffee are available for sale in-store and online. With more than 145 operating stores, including four international locations, PJ’s Coffee continues to grow in the U.S. and abroad. For more information, visit pjscoffee.com or follow PJ’s Coffee on Facebook, Instagram, or Twitter. We are looking for a reliable, motivated, and service-oriented Shift Lead / Key Holder to join our café team. The Shift Lead plays a vital role in ensuring smooth daily operations, maintaining excellent customer service standards, and supporting the management team in achieving store goals.
This position involves opening and closing the café, supervising staff during shifts, overseeing product quality, and ensuring a welcoming and efficient environment for both customers and team members. The ideal candidate will be a strong communicator, lead by example, and bring a positive, hands-on attitude to every shift.
Responsibilities (General)-Prepare and serve coffee, espresso drinks, teas, and other beverages to café standards-Greet customers warmly and provide menu recommendations as needed
-Operate coffee machines, grinders, and other café equipment safely and efficiently
-Maintain cleanliness and organization of the café, including workstations and seating areas
-Handle cash and process transactions accurately using POS systems
-Restock supplies and assist with inventory management
-Follow food safety and sanitation guidelines
-Collaborate with team members to ensure smooth daily operations
Responsibilities (Shift Lead)
-Open and/or close the café, ensuring all operational procedures are completed accurately and securely
-Lead and support baristas and other team members during shifts to maintain high service and product standards
-Assist in training, coaching, and motivating staff to deliver excellent customer experiences
-Handle cash management, including register balancing and deposit preparation
-Monitor inventory and restock supplies as needed to support smooth operations
-Ensure cleanliness, organization, and compliance with health and safety guidelines
-Resolve customer concerns quickly and professionally
-Communicate effectively with management regarding staffing, supplies, and operational needs
Qualifications
Compensation: $11.00 - $15.00 per hour
PJ’s Coffee of New Orleans was founded in 1978 by Phyllis Jordan, a pioneer in the coffee industry who embraced high-quality beans, superior roasting methods, and a pure passion for the art of coffee making. Today, PJ’s Coffee is recognized for harvesting, roasting,and personally crafting gourmet drinks using only the top 1% of Arabica beans and delicious organic tea. In addition, our selection of fresh breakfast pastries and hot breakfast sandwiches makes for the perfect beverage pairing.
PJ’s Coffee carries a complete line of espresso-based beverages, flavored coffee, and award-winning Original Cold BrewTM Iced Coffee. PJ’s Coffee is committed to bringing our customers the freshest coffee possible, while developing programs to ensure quality of life is improved through community initiatives and by supporting local school programs.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PJ's Coffee.
PJ's Coffee of New Orleans is based in the coffee capital of the world. The history of coffee in Louisiana is rich and strong. For more than two centuries, the finest coffee beans from around the world have always come here first. Coffee arrived in New Orleans in 1720 when French explorers introduced it to the city. Today, one third of all the coffee in North America lands first on the docks of the Crescent City. Savor a cup of coffee almost anywhere in North America and you'll taste New Orleans. Naturally, the largest coffee roasting plant in the world is located here too. Every cup of coffee PJ's best represents our commitment to the legacy and culture of the Crescent City.
We travel the globe to hand-select only the finest coffee beans - from Sumatra to Ethiopia, from Colombia to Kenya - everywhere the best coffee grows. Plucked be hand at the peak ripeness, the fruits of the Coffea Arabica bush are transported to mills where the beans are expertly removed, dried and hand-sorted before shipping to our artesian roasters.
The "PJ" in our name stands for Phyllis Jordan, our founder who opened her first coffee house over two decades ago. She's one of the pioneers of gourmet coffee - her idea: to create unique coffee blends and roast the beans in small batches - the same way we do it today in our roasting facility not far from Bourbon Street.
