Job Description

We’re not just a cookie company – we’re a community of Insomniacs. We know our cookies are the most delicious around, but it’s our team members that make Insomnia Cookies an amazing place to be. Have a hunger to succeed? A passion for the sweeter things in life? Got big dreams and a ceaseless imagination? Then we want to get to know YOU!
As a Shift Leader at our NEW store, located in Newcastle upon Tyne, you are the captain of our bakery – day or night! You understand what it takes to Own the Night (and beyond) by delivering the finest cookies to our fantastic fans. You will be able to predict the flow of business throughout your successful shift. Your ‘hands on’ leadership style will drive your team to engage with customers, bake the perfect product and ensure that each customer interaction should reflect our culture and vision. You will also take pride in knowing that your ability as a leading Insomniac delivers a fun and productive night for your store every night.

Some of our Sweet Perks

• Flexible work schedules – get work to work around you!
• £ 12.71 per hour
• Pension
• Holiday Pay
• Guaranteed paid day off for your birthday – Who wants to be at work on their birthday?
• Guaranteed paid day off for your child’s birthday or pet’s birthday and we’ll throw another one in for your significant other – We are that nice!
• 50% Employee Discount
• Employee assistance and wellness support
• Excellent training through the Cookie College
• Fun and exciting team environment
• Unrivalled culture and values – Work with the team not by yourself
• Enjoy a free cookie on every shift

What will I do as a Shift Leader?

• Provide incredible customer service and quality products to all our fans throughout their experience within our bakeries or at home
• Support store leadership by maintaining operations during your shift. Communicating all relevant information, monitoring production efficiency, coaching the team to ensure company standards and procedures, and assisting in the training and development of the Cookie Crew
• Lead-by-example and motivate others by living and breathing the Insomnia culture
• Prioritise and delegate tasks for each section. Bakery, cashier, packaging, and cleaning whilst leading the Cookie Crew from the front
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our fans and team whilst adhering to safe food handling practices
• Responsible for all financial systems on shift
• Recognition of the Cookie Crew with our values of:
• o   Dream Big
• o   We Are All Insomniacs
• o   Stay Hungry
• o   Baked To Perfection
• o   Do What’s Different
• o   Indulge In Life
• Coaching from the heart and tough love conversations to get the best from the Cookie Crew

Desired skills/experience

• At least 1 year of work experience as a leader within a customer service focused role
• Outstanding communication, time management, and people skills
• Engaging and supportive
• Detail focused
• Must be able to work nights, weekends, and holidays
• Legally eligible to work in the United Kingdom
• Must be 18 years or older

About us:Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward and Insomnia Cookies has become a cult brand in the US known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding global footprint we are now here in the UK. We launched in Manchester in 2023, Sheffield in 2024 and are now coming to a city near you! Insomnia Cookies is revolutionising the cookie game by truly "Imagining What’s Possible"!