High 5 Hospitality

Shift Leader

High 5 Hospitality  •  Salisbury, MD (Onsite)  •  2 days ago
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Job Description

We are looking for team members who want to be a part of a growing hospitality group! Made up of 5 award-winning brands (Buffalo Wild Wings, Jersey Mike’s Subs, Buffalo Wild Wings GO, Limestone BBQ and Bourbon, and Eggspectation) we offer many opportunities for growth across franchise and independent brands.

Overview

High 5 Hospitality is looking for Shift Leaders!

A Shift Leader is responsible for supporting the management team in the execution of running their assigned location. This includes, but is not limited to

  • Coaching the staff to deliver amazing customer service
  • Producing high quality food
  • Delivering the High 5 Hospitality’s experience
  • Cash handling
  • Following the Learning Management System Training Program
  • Developing others for career growth
  • Enforcing policies and procedures
  • Participating in local and national marketing initiatives
  • Building sales
  • Maintaining the cleanliness and proper sanitation practices in the establishment
  • Being certified in all four positions of the restaurant
  • Effective communication
  • Having a sense of urgency

A Shift Leader is expected to

  • Move or Transport up to 50 lbs without assistance unless a medical notation is made whereas any physical disabilities are covered by the Americans with Disabilities Act or a temporary doctor's note with a time frame for the restriction on your ability;
  • Work 38-40 hours per week;
  • Have the ability to get to and from work;
  • Communicate with the GM/AGM/DM of any issues they are having;
  • Lead by example in terms of quality of the food they make, the way they interact and provide customer service, and coming to work in a clean, fitted, and pressed uniform daily.

Create food consistent with High 5 Hospitality's high quality standards

  • Maintain restaurant that is noticeably cleaner than others
  • Work in a fast-paced team driven atmosphere
  • Ability to multitask and work with a sense of urgency
  • Interface with customers and provide an exceptional experience
  • Full understanding of the term’s accountability and integrity
  • Key Holder
  • Perform all tasks related to opening and closing of store
  • Knows how to bake bread and perform all prep
  • Manage and lead crew of 2 to 5 people
  • Proficient in slicing

Qualifications for the job:

  • Education: High school degree or equivalent
  • 1 Year QSR experience preferred
  • Other: Must be 18 years or older to operate the slicer
  • Serve Safe Certification - Food Handler
  • Must have reliable transportation

We offer

  • Competitive pay
  • Discounted meals
  • Tuition Reimbursement
  • Benefits and PTO (based on meeting hours requirements)
  • Values - based leadership
  • Opportunity for Advancement
  • Flexible scheduling
High 5 Hospitality

About High 5 Hospitality

High 5 Hospitality was founded in 2004 when three guys teamed up to introduce the Buffalo Wild Wings® franchise concept to Delaware. Their timing was perfect. In the past 20 years Buffalo Wild Wings® has grown from less than 50 restaurants to more than 1200 locations today. Success has not been without its adversities. Within six weeks of opening the first restaurant, Thom Kreusch, one of the founders, died unexpectedly. It was a huge personal setback for the entrepreneurs.

But success is not measured by how many times you get knocked down; it’s about how many times you get back up. In 2005, owners Bobby Pancake and Steve Wheat were named New Franchise of the Year by the BWW Corporation. In 2009, Bobby Pancake received the Founders Award from Buffalo Wild Wings®, recognizing the individual who best personifies the vision, enthusiasm, work ethic, and humility of the chain’s late founder, Jim Disbrow. In 2011, Bobby Pancake and Steve Wheat were named Restaurateurs of the Year by the Delaware Restaurant Association. Most recently, Bobby and Steve were named Buffalo Wild Wings Franchise of the Year in 2020.

The H5H independent restaurant portfolio began in 2014 when a local watering hole, 16 Mile Taphouse, went up for sale. During the purchase negotiation, the entrepreneurs acquired the rights to the locally famous Stone Balloon® that once stood at the same address. Six months after purchasing the bar, they locked the doors, revamped the interior, and erected a new sign paying homage to Delaware history. The Stone Balloon Ale House was born.

In 2018, H5H’s second independent restaurant, Limestone BBQ and Bourbon®, was open for business, followed shortly by Eggspectation® Christiana in 2019. In 2021, High 5 Hospitality welcomed five Jersey Mike’s to the brand. To date, H5H operates eight Buffalo Wild Wings® in Delaware and Maryland, five Jersey Mike’s in Delaware, two independent brands in Delaware and is a US franchisee of the Eggspectation® Restaurant Concept.

Industry
Travel & Hospitality
Company Size
51-200 employees
Headquarters
Newark, Delaware
Year Founded
2004
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