Job Description

About El Jannah

El Jannah is an iconic Australian brand that began in 1998 in Granville, Sydney, with a simple idea: serve honest, soulful Lebanese-Australian food that brings people together. More than two decades on, our legendary charcoal chicken, bold flavours and energetic restaurants continue to create experiences guests love across Australia.

As a Shift Supervisor at our restaurant in Ivanhoe, Victoria, you will play a crucial role in overseeing daily operations, ensuring exceptional customer service, and leading a team of crew members. This permanent, full-time position operates on a rotating roster, Monday to Sunday, between 8.30am and 11pm. It will suit applicants who have a passion for cooking and for developing a career in Casual Dining.

Responsibilities

• Prepare, cook and serve food according to company SOPs.
• Clean and maintain restaurant areas, machinery and equipment.
• Supervise and coordinate the daily activities of the crew members during shifts.
• Ensure compliance with company policies and procedures, including health and safety regulations.
• Provide training and support to new team members, fostering a culture of teamwork and collaboration.
• Monitor inventory levels and assist with stock management.
• Confidently handle customer inquiries and resolve issues to maintain high customer satisfaction.
• Prepare shift reports, documenting sales and operational performance.

Qualifications

• Previous experience as a shift supervisor within the retail and hospitality industries.
• Experience in casual dining or QSR preferred.
• Strong work ethic with a commitment to 8-10 hour shifts (morning and evening).
• Ability to demonstrate a proactive mindset in day-to-day operations.
• Fluent in English with excellent communication and interpersonal skills to engage effectively with customers and staff.
• Basic understanding of the Fast Food Industry Award.
• Basic understanding of inventory management and a strong organisational mindset.
• Committed to a 6-month probation period.
• Physically fit and able to work for long periods of time standing.

Why Join El Jannah

• Be part of an iconic Australian brand with a strong culture
• Learn valuable skills through structured, on-the-job training
• Work in a supportive and inclusive team environment
• Enjoy a fun, energetic workplace where every shift matters

If you’re ready to be part of a team that cares about great food, great service and working well together, we’d love to hear from you.

Not sure yet?

Visit the El Jannah Careers page for more information: https://eljannah.com.au/careers/