Job Description

Shift Leader

The Team Member/Shift Leader is passionate about ensuring team members provide our guests a superior dining experience with friendly, quick, accurate service in a clean and safe environment.

I. Primary Job Duties

The position of Team Member/Shift Leader is responsible for the following major duties and tasks:

1. Creates a World Class Guest Experience

• Creates an in store service environment that exceeds guest expectations with regard to friendly, quick and accurate service. Builds team understanding and commitment to guest service standards.
• Provides guests a “brand right” environment in which to place their orders, receive their food and dine inside the restaurant.
• Communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities.
• Provides guest satisfaction by assisting and resolving all complaints in person or by phone,
• Ensures that all incoming calls are handled in a prompt, courteous, and professional manner.

2. Delivers Exceptional Brand Standards, Cleanliness and Safety

• Monitors and ensures all menu products are prepared and served according to standard procedures.
• Ensures that all product holding times are strictly observed.
• Ensures that product displays on the counter or in the display case are properly rotated and attractively displayed.
• Maintains standard procedures for receiving, handling, and storage of food products.
• Monitors and assists with all assigned housekeeping duties to provide a clean and organized restaurant.
• Ensures that all tasks are accomplished in a safe manner.
• Inspects and ensures the outside grounds and parking lot are properly maintained to create a brand right environment.
• Monitors and ensures adherence to all safety and security policies and procedures.

3. Communicates Openly With Manager and Team Members

• Listens and follows directions.
• Assigns job duties to team members and ensures successful completion of all assignments and activities.
• Provides feedback to team members on job expectations and standards.
• Monitors team member dress code, professional appearance and attendance and provides feedback on compliance.
• Responds positively to feedback.
• Is honest and courteous when communicating with guests, team members, vendors, and managers.
• Communicates positively about the company.
• Conducts All Star Training and provides feedback to team members on performance.

4. Demonstrates and Fosters Team Work

• Keeps supervisor informed of work related issues.
• Recognizes and rewards team member performance.
• Works well with team members and fosters teamwork.
• Offers help without being asked in all areas of the restaurant.
• Supports Company values, goals, and work rules.

5. Performs Administrative Duties as Assigned

• Monitors and performs opening and closing duties as required
• Completes required shift reports such as the week sales report, bank deposit slips, the cash and inventory worksheet
• Enters inventory and payroll as required
• Ensures compliance to established cash handling and security processes
• Adheres to company policy and procedure for bank deposits
• Performs other duties as assigned by Manager/Assistant General Manager

II. Technical and Other Skills Required:

1. Must be 18 years old.
2. Must have a high school diploma or equivalent (GED).
3. Must be eligible to work in the United States.
4. Must possess a valid driver’s license, access to an automobile during shifts, and proof of vehicle insurance.
5. Must pass a background check.
6. Must have access to a telephone 24 hours a day.
7. Must be available to work assigned schedule and open and close the restaurant.
8. May be required to work temporarily at other restaurant locations.