Job Description

In coordination with General and Assistant Managers, provide leadership and guidance to hourly staff in specific areas of the restaurant during scheduled shifts. A Shift Leader must be able to perform all job functions of each crew position, including customer service, product preparation, cash accountability, drive-thru and back-line food preparation. Essential job functions include, but are not limited to:

Assist in the management of specific areas of restaurant during scheduled shifts.

Ensure that restaurant is properly organized and staffed as designated by written schedule through proper job assignments, break rotation and delegation of tasks during both peak and non-peak periods.

Conduct orientation, training and evaluation of crew members in all functional areas.

Assist hourly employees at the point of sale in the execution of product promotions.

Ensures guest service in all areas meets applicable standards for quality, value and cleanliness.

Handle minor customer complaints, taking prompt and appropriate action to resolve problem and make determination when to report to management team on more serious complaints.

May contribute in the execution of the restaurant’s business plan through specific job assignments and projects as determined by the management team.

Responsible for timely and accurate completion of all cash accountability reports on assigned shifts.

Able to perform the duties of all other non-management positions.

Perform other duties and responsibilities as requested by the management team.

Additional Responsibilities:

Supervise the operation of specific areas of the restaurant, providing direction and leadership to crew members, in accordance with established standards, policies and procedures.

Assist in the success of the restaurant by ensuring guest satisfaction through adhering to company standards for quality, value, service and cleanliness.

Work to establish a professional working relationship with all restaurant employees to foster and promote a cooperative and pleasant working climate, which will be conducive to maximize employee morale, productivity and efficiency.

Communicate all significant issues, both positive and negative, with management staff.

Three or more months of restaurant experience as an hourly employee strongly preferred.

Must have excellent customer service and employee relation skills.

Must be capable of supervising specific areas of the business in a fast paced environment.

Must be able to perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time.

Must be able to work in and out of different temperature ranges.

Must be able to stand for long periods of time.

Must be able to lift up to 50 pounds.

Must exhibit and use good manners, proper personal hygiene, positive attitude, and promptness.

About Dairy Queen

Here at the DQ® system, we believe that HAPPY TASTES GOOD®.

Our first location opened in Joliet, Illinois, 80 years ago. Since then we’ve grown to more than 7,000 DQ® locations in the U.S., Canada and 22 other countries.

Our restaurants offer a variety of sweet treats and crave-worthy eats that hold a special place in the hearts and minds of fans of all ages, including our signature BLIZZARD® Treat.

Guided by our vision to become the world’s favorite quick-service restaurant, we’re proud of the multinational company culture we’ve built while maintaining a small community feel. Our hardworking employees believe in our mission of creating positive memories for all who touch DQ.

Headquartered in Minneapolis, Minnesota, with offices in Canada and Singapore, our corporate employees support our independent franchisees from our corporate offices and field locations around the world.

Giving back

Since 1984, the DQ system has raised more than $154 million to support Children’s Miracle Network Hospitals® in the U.S., and the Children’s Miracle Network Member Hospitals® in Canada. Every time fans and franchisees donate to these causes, every dollar stays in the community to support the local children’s hospital.

Through our corporate giving initiative, DQ Cares, we provide employees time paid time off to volunteer in their communities.

Careers

If you believe in creating happy smiles, lasting memories and unforgettable moments, we want to hear from you. To learn more about DAIRY QUEEN® careers, visit dairyqueen.com/us-en/Company/Careers/.

Franchise opportunities

To become part of our sweet success and explore franchising opportunities, visit us at dairyqueenfranchising.com.

Ownership

The DQ brand, along with the ORANGE JULIUS® brand, is privately owned by Berkshire Hathaway Inc., a company owned by the legendary investor, Warren Buffet.

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Industry

Food & Beverage

Company Size

10,000+ employees

Headquarters

Bloomington, Minnesota

Year Founded

1940

Website

dairyqueen.com

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