Salary Range: $87,800 - $116,745
Hiring Zone: $87,800 - $99,147
Join Us!
If you are interested in learning more about the Part-Time Shift Leader role, you can participate in a virtual Microsoft Teams information session on February 12th, 2026, from 1:00pm to 2:00pm OR February 18th, 2026, from 5:00pm to 6:00pm. You will have the opportunity to ask questions related to the position, working for the City of Toronto's Toronto Shelter and Support Services Division, as well as the City's application process.
Please register to participate in one information session using the following link:
Thursday, February 12th at 1:00pm to 2:00pm
https://events.teams.microsoft.com/event/6ab06b53-8548-48f5-9ed3-5d34dc31dc90@f0bc8ec6-9ed8-4d0c-9189-411ad949cc65
Wednesday, February 18th at 5:00pm to 6:00pm
https://events.teams.microsoft.com/event/e5c339bc-ec74-47a9-9f84-c3e003df8280@f0bc8ec6-9ed8-4d0c-9189-411ad949cc65
It is important to note that this is a public information session. To remain anonymous, participants must join through web browser and ensure their login name reflects that preference.
Here's a chance to make a difference in the lives of people experiencing homelessness! Working within the City of Toronto's Shelter and Support Services Division, you'll lead a dedicated team delivering shelter services while promoting stable housing solutions.
Reporting to the Program Supervisor and/or designate, and working as part of a collaborative management team, you will supervise all shift operations involved in providing services throughout a 24/7 operation, to meet client needs in a client-focused, holistic manner in accordance with divisional policies and procedures and applicable legislation. For more information about the City of Toronto's Programs and Services, please visit our website at: https://www.toronto.ca/community-people/housing-shelter/homeless-help/
As a Shift Leader, you'll provide day-to-day supervision to assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, customer service excellence, and continuous learning, while encouraging innovation, evaluating performance, and leading staff development through encouragement, motivation, and training.
Supporting the wellbeing of your staff and team will be an integral part of this role, including creating a culture of psychological safety and maintaining a supportive work environment. Your ability to coach, mentor, and connect with staff and model behaviours that encourage work-life balance, respecting boundaries, and fosters an environment where your staff feel valued and supported, will contribute greatly to ensuring positive workplace mental health. You will also play a role in supporting staff after serious occurrences, raising awareness about available well being resources, and engaging in workplace wellness initiatives. You may also have to manage labour relations, such as hearing and responding to staff grievances and conducting performance management with staff when needed.
Working collaboratively with other supervisory staff, you'll facilitate coordinated Housing First case management services for individuals and families to assist them in achieving housing stability in the community, ensuring clients receive appropriate counselling, support, or referrals, and mediating n their behalf with other service providers. We will also count on you to gather and maintain statistical data and other information on programs for reports, forecast needs and monitor policy and program activities, recommend options, and implement changes to improve operational performance and service delivery.
Your ability to manage administrative duties associated with shelter or institutional operations will prove invaluable as you administer various client funds, TTC tokens, taxis, and voucher issuance, and ensure that appropriate controls and records are kept. This also includes monitoring program operations and providing leadership in service planning and program policy development that in corporates identified needs, with input from clients and community agencies.
Skilled in customer service, communication, and presentations, you can work effectively with clients, service providers, the general public and/or staff to address service inquiries, requests and/or complaints, apply verbal de-escalation and crisis prevention techniques in defusing potentially volatile situations, and compile, analyze and disseminate data and apply it to shelter practices and operations.
Key Qualifications:
SHIFT INFORMATION:
For all programs in the Toronto Shelter and Support Services Division, which operate 24 hours a day / seven days a week, part-time employees are expected to be available to work all shifts (days, afternoons & overnight shifts) four (4) separate days a week, of which two (2) days must include Saturdays & Sundays. Hours of work will be determined based on operational needs.
PLEASE NOTE:
Work schedules are posted six (6) weeks in advance and part-time Shift Leaders work on average between 20 - 40 hours per week. As full-time opportunities arise, our part-time workforce receives consideration prior to external candidates.
A Vulnerable Sector Police Reference Check will be required as a condition of employment.
Work Location/Divisional Portfolio Information:
Note To Current City of Toronto Employees
City of Toronto employees are eligible to apply for the posted job opportunity, but cannot hold two different jobs. To be considered for this job posting, you must indicate that you are a "Current City of Toronto employee" on the on-line application form, and provide your "Employee Number".
Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity
Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs Disability-related accommodation during the application process is available upon request Learn more about the City’s Hiring Policies and Accommodation Process
The City of Toronto is committed to fostering a positive and progressive workplace culture, and strives to build a workforce that reflects the citizens it serves. We are committed to building a high performing public service, with strong and effective leaders to enable service excellence, through high engagement and healthy and safe workplaces.
Toronto is home to more than 2.9 million people whose diversity and experiences make this great city Canada’s leading economic engine and one of the world’s most diverse and livable cities. As the fourth largest city in North America, Toronto is a global leader in technology, finance, film, music, culture, and innovation, and consistently places at the top of international rankings due to investments championed by its government, residents and businesses.
Toronto Public Service consists of approximately 35,771 employees, providing programs and services to Toronto residents, businesses and visitors. Additionally, the City of Toronto has a number of agencies and corporations including the Toronto Police Service, Toronto Public Library and the Toronto Transit Commission, which make up the broader municipal organization.
There are 44 operating divisions and offices providing an extensive level of programs and services. We offer diverse career opportunities across a wide variety of professional, trade, administrative, managerial and other employment roles.
The Toronto Public Service has won numerous awards for quality, innovation and efficiency in delivering citizen-focused services. We are proud to have been named one of Canada's Top 100 Employers, Canada's Best Diversity Employers, Top Family Friendly Employers and Greater Toronto's Top Employers.
Consider joining the award-winning Toronto Public Service and help us make a difference in a great City!
