What’s Unique About You Is What Makes Us Better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John's team today!
The Shift Leader supervises shifts and/or work areas in the operation ofa PapaJohn’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of operations including the execution of all Company policies, procedures,programsand systems. Ensure compliance with all federal,stateand local laws and ethical business practices.
Duties and Responsibilities
Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning.Performs assignedwork stationduties such as making quality products, follows all productpreparationsproceduresandmaintainsestablished product holding times.
Consistently contributes to achieving the Company’s product goal.Commitsto meeting the needs and expectations of the restaurant’s customers, minimizes customercomplaintsand responds appropriately to customer needs.Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance, safety and security.
Exemplifies andexhibitsthe Core Values,maintainsa positive attitude, works well with others and is flexible and adaptable to change
Ensures adequate shift coverage forrestaurant Provides immediate feedback and corrects problems whenidentified Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards,followsall policies and procedures related to shift management.
Contribute to profit goals by ensuring they stay within company guidelines and target goals by accuratelyutilizingthe FOCUS SystemExecute cash management dutiesAssistin the management of adequate inventorylevelsusing the company’s systems and guidelines to minimize loss
Education, Experience & Certifications
High School diploma or GED preferred
Serv-Safe/Local or State Food Service Certification preferred
Previousrestaurant shift lead experience preferred
Successful and stable employment history
Must be 18 years of age or older
Must be able to work long hours (32+ hoursgenerally required), scheduled or unscheduled, which will include nights,
weekends, and as emergencies arise
Ability to successfully perform the job duties of all positions in the restaurant.
Functional Skills
Planning & Prioritization
Communicates Effectively
Process Improvement
Our Values
EVERYONE BELONGS - We believe connectedness and belonging are the essential ingredients to our success
DO THE RIGHT THING - We are relentlessly focused on quality and integrity andmakethe right choices, even whenit'sdifficult
PEOPLE FIRST - To craft positive experiences for our customers, we take care of each other first
INNOVATE TO WIN - We champion and challenge for a better way in all we do
HAVE FUN - We find joy, create meaningfulimpactand celebrate the journey together
Our Core Competencies
CUSTOMER CENTRIC - Weleveragedata and insights to crafta customerexperience that builds relationships, cultivates trust, and delivers excellence
RESULTS DRIVEN – We focus on measurable outcomes byremainingoptimistic, tenacious, and persistent even in the face of challenges
CONTINUOUS IMPROVEMENT - We champion for better through strategic risk taking, experimentation and challenging the status quo
BIAS FOR ACTION - We courageously lead, drive towards decisions, andmaintainagility to meet the demands of our dynamic industry
WINNING TOGETHER - We work together to unlock our full potential by actively collaborating and contributing in a cross-functional capacity
Papa Johns is an equal opportunity employer.
Papa Johns is a federal contractor thatparticipatesin the E-Verify program to confirm employment eligibility for each new team member. We alsocomply withall Right to Work requirements. Official E-Verifyand Right to Worknotices are available for applicants to review in both English and Spanish.
Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let’s face it – it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place.
Papa John's is a Federal Contract employer who participates in E-Verify to confirm employment eligibility for each new team member. For more information please view the following PDFs: E-Verify Poster (English) - Right to Work Poster (English) - E-Verify Poster (Spanish) - Right to Work Poster (Spanish) Papa John's is an Affirmative Action and Equal Opportunity Employer. For more information please click on the following PDF See terms & conditions for site use.
Papa Johns seeks people who have an entrepreneurial spirit and share our philosophy for success. Hands-on training, a clean and safe work environment, quality business practices, advancement opportunities and meaningful work combine to produce not only the best pizza, but also the best team members! Better Opportunities. Better People!
At Papa Johns we call ourselves team members instead of employees because we believe it is only through a strong team we can produce the best experience for our customers. Whether at our corporate campus, distribution centers, our restaurants, or located internationally; Papa Johns has a variety of positions for talented and passionate people.
Papa Johns is an equal opportunity employer and provides excellent career opportunities for our entire team. Our company philosophies of promote from within and rewards based on performance are important elements of our company culture.
